Customer Success Specialist
4 weeks ago
Voovio Technologies is a leading software company that serves the biggest petrochemical, refining, and manufacturing companies in the world. Our patented technology and Knowledge Automation platform for field operations enable industrial manufacturing customers to increase profitability by reducing equipment downtime, boosting operator productivity, and accelerating onboarding.
The Customer Success Specialist will work closely with our Customer Success team to support customers as they transition from sales prospects to active users of our products. This role is focused on customer loyalty and building close, long-term client relationships. The Customer Success Specialist will be heavily involved with onboarding new customers and ensuring all customers reap the maximum value out of Voovio by working closely with our Operations, Sales, and Production teams.
Key Responsibilities:
- Interact with existing customers on a regular basis (virtual and face-to-face) to understand their challenges and assist with implementing policies and procedures to enhance customer satisfaction.
- Design and provide group and 1:1 training sessions (virtual or face-to-face) for customers on how to use Voovio's tools and features.
- Document and track operator performance on simulation modules as well as collect other performance data for customer champions.
- Assist our operations team with documenting and reviewing customer performance, helping obtain, analyze, and present business case data, attending customer meetings, and demonstrating our Enhanced Reality tools.
- Establish and maintain positive long-term relationships with key client accounts and key strategic partners.
- Ensure customers get fast and successful responses to issues and questions.
- Support customers with IT challenges.
- Collect and communicate customer feedback to our Development team to enhance our product line.
- Support integration of Voovio into customer's existing systems.
- Create customer resources such as videos, documents, charts, analytics, etc.
- Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers.
- Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers.
- Must have manufacturing or process industry related experience.
- Must be computer literate and familiar with standard software tools.
- Candidates must have a valid US passport and legal status to work in the U.S.
- Must have a vehicle.
- Bachelor's degree in Engineering preferred.
- Salary: Competitive
- Health: Competitive company plans available
- 401k Plan available
- Mileage reimbursement
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