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Customer Success Specialist
1 month ago
We are seeking a highly motivated and results-driven Customer Success Specialist to join our team at Cengage Group. As a key member of our sales team, you will play a critical role in driving customer retention and sales growth through support of customers with their digital solutions.
Key Responsibilities- Build consultative relationships with customers to expose them to additional digital solutions and drive sales growth.
- Collaborate with internal partners and teams to deliver customer satisfaction and meet or exceed sales goals.
- Apply sales skills, product knowledge, and analytics to align digital solutions with current customer needs.
- Support customers to enable optimal navigation of digital products and resources.
- Monitor the success of digital courses to ensure a positive customer experience.
- Minimum of 2 years of experience in a relationship-based role, such as customer or account management.
- Strong desire and commitment to learn additional skills to close on sales opportunities.
- Strong communication skills, written and verbal, to effectively engage customers.
- Demonstrated understanding of technology and some experience with digital products.
- Ability to build and maintain strong and trusting customer relationships.
- Ability to analyze data and apply it to achieve results.
Cengage Group is a global education technology company serving millions of learners. We provide affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For over 100 years, we have enabled the power and joy of learning with trusted, engaging content and integrated digital platforms.
