Technical Field Specialist

2 weeks ago


Cleveland, Ohio, United States Innova Solutions Full time
Position Overview:
Innova Solutions is seeking a dedicated Field Support Technician to provide essential technical assistance and support for our clients.

Role Type:
Contractual Position

Key Responsibilities:
  • Manage installation, modification, and repair of personal computer hardware and software systems.
  • Deliver technical support and training to users, ensuring smooth operation of systems.
  • Monitor and manage network infrastructure, coordinating with engineering teams for issue resolution.
  • Engage with end users to troubleshoot and resolve system-related problems.
  • Regularly update clients on the status of trouble tickets and provide comprehensive reports on issues.
  • Administer Active Directory, Backup/Recovery Services, and Anti-Virus solutions.
  • Collaborate with Server and Network engineering teams to address technical challenges and implement IT projects.
  • Participate in project teams to execute or troubleshoot defined technical activities.

Qualifications:
Essential:
  • High school diploma or equivalent.
  • A minimum of 5 years of experience in technical support.
  • Strong analytical and problem-solving abilities.
  • Proficiency with Windows Operating systems and Office suite.
  • Experience with ticket management systems.
  • Knowledge in virus removal and LAN/WAN technologies.
  • Excellent organizational skills for prioritizing tasks.

Preferred:
  • Associate's or Bachelor's degree.
  • Current Microsoft certification.
  • Current A+ / Network+ certification.
  • Experience with Citrix technologies.
  • Familiarity with cloud servers or hosted systems.

Work Expectations:
  • Willingness to participate in an alternate work schedule, including non-traditional hours.
  • Ability to remain stationary for extended periods and move around the office as needed.
  • Occasional lifting of up to 25 lbs. may be required.
  • Frequent communication with internal and external personnel is essential.

Compensation and Benefits:
Pay Range:
$30 - $35/hr (W2)
Benefits Include:
  • Medical and pharmacy coverage.
  • Dental and vision insurance.
  • 401(k) plan.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA).
  • Life Insurance and Pet Insurance.
  • Short-term and long-term disability coverage.
  • Accident and critical illness coverage.
  • Employee Assistance Program (EAP).

About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and generates an annual revenue nearing $3 Billion. We deliver strategic technology and business transformation solutions to our clients, empowering them to excel in their respective fields.

Recent Recognitions:
Innova Solutions has been recognized as one of the largest IT consulting staffing firms in the USA and has received multiple awards for excellence in client service and diversity.

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