Technical Field Specialist
2 weeks ago
Innova Solutions is seeking a dedicated Field Support Technician to provide essential technical assistance and support for our clients.
Role Type:
Contractual Position
Key Responsibilities:
- Manage installation, modification, and repair of personal computer hardware and software systems.
- Deliver technical support and training to users, ensuring smooth operation of systems.
- Monitor and manage network infrastructure, coordinating with engineering teams for issue resolution.
- Engage with end users to troubleshoot and resolve system-related problems.
- Regularly update clients on the status of trouble tickets and provide comprehensive reports on issues.
- Administer Active Directory, Backup/Recovery Services, and Anti-Virus solutions.
- Collaborate with Server and Network engineering teams to address technical challenges and implement IT projects.
- Participate in project teams to execute or troubleshoot defined technical activities.
Qualifications:
Essential:
- High school diploma or equivalent.
- A minimum of 5 years of experience in technical support.
- Strong analytical and problem-solving abilities.
- Proficiency with Windows Operating systems and Office suite.
- Experience with ticket management systems.
- Knowledge in virus removal and LAN/WAN technologies.
- Excellent organizational skills for prioritizing tasks.
Preferred:
- Associate's or Bachelor's degree.
- Current Microsoft certification.
- Current A+ / Network+ certification.
- Experience with Citrix technologies.
- Familiarity with cloud servers or hosted systems.
Work Expectations:
- Willingness to participate in an alternate work schedule, including non-traditional hours.
- Ability to remain stationary for extended periods and move around the office as needed.
- Occasional lifting of up to 25 lbs. may be required.
- Frequent communication with internal and external personnel is essential.
Compensation and Benefits:
Pay Range:
$30 - $35/hr (W2)
Benefits Include:
- Medical and pharmacy coverage.
- Dental and vision insurance.
- 401(k) plan.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Life Insurance and Pet Insurance.
- Short-term and long-term disability coverage.
- Accident and critical illness coverage.
- Employee Assistance Program (EAP).
About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and generates an annual revenue nearing $3 Billion. We deliver strategic technology and business transformation solutions to our clients, empowering them to excel in their respective fields.
Recent Recognitions:
Innova Solutions has been recognized as one of the largest IT consulting staffing firms in the USA and has received multiple awards for excellence in client service and diversity.
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