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Field IT Support Specialist

2 months ago


Cleveland, Ohio, United States Innova Solutions Full time

Field IT Support Specialist

Innova Solutions is seeking a dedicated Field IT Support Specialist to provide technical assistance in various locations:

  • This position involves onsite support for various client needs.
  • Initially, this role will be on a contractual basis, with potential for permanent employment.
  • Key responsibilities include the installation, modification, and repair of computer hardware and software systems, along with offering technical support and training to users.
  • Experience in a Managed Service Provider (MSP) environment is highly desirable.

Core Responsibilities:

  • Monitor, manage, and notify events regarding the network infrastructure, escalating issues to the relevant engineering teams or service providers as necessary.
  • Engage with end users to independently troubleshoot and resolve system functionality issues.
  • Diagnose and rectify problems associated with PC hardware and software.
  • Provide regular updates to clients on the status of ongoing support tickets and deliver comprehensive reports on issues.
  • Manage Active Directory, Backup/Recovery Services, and Anti-Virus solutions.
  • Collaborate with Server and Network engineering teams to troubleshoot issues and implement IT projects.
  • Contribute to project teams for the execution or troubleshooting of defined technical tasks.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of 5 years of experience in technical support.
  • Strong analytical and problem-solving capabilities.
  • Proficiency with Windows Operating systems and Microsoft Office suite.
  • Familiarity with ticketing and management systems.
  • Experience in removing computer viruses.
  • Knowledge of LAN/WAN technologies and configurations.
  • Organizational skills to effectively prioritize tasks.

Preferred Qualifications:

  • Associate's or Bachelor's degree in a related field.
  • Current Microsoft certification.
  • Current A+ / Network+ certification.
  • Experience with Citrix technologies.
  • Familiarity with cloud servers or hosted systems.

Compensation and Benefits:

Pay Range: $25-32/hour. Innova Solutions offers a comprehensive benefits package (subject to eligibility) that includes medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and identity theft protection, sick leave, and other paid leave options as mandated by law.

About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and reports an annual revenue nearing $3 billion. Our global delivery centers across North America, Asia, and Europe enable us to provide strategic technology and business transformation solutions to our clients, empowering them to excel in their respective industries.