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Technical Field Specialist

2 months ago

Cleveland, Ohio, United States Innova Solutions Full time
Position Overview:
Innova Solutions is seeking a dedicated Field Support Technician to provide exceptional technical assistance and support for our clients.

Position Type:
Contract

Duration:
6 months

Location:
On-site in Cleveland, OH

Key Responsibilities:
  • Install, modify, and repair personal computer hardware and software systems.
  • Provide technical assistance and training to system users.
  • Monitor and manage network infrastructure, coordinating with engineering teams for issue resolution.
  • Interface with end users to independently troubleshoot and resolve system function problems.
  • Regularly update customers on ongoing support tickets and provide comprehensive reports on issues.
  • Administer Active Directory, Backup/Recovery Services, and Anti-Virus environments.
  • Collaborate with Server and Network engineering teams to troubleshoot and implement IT projects.
  • Participate in project teams to assist with defined technical activities.

Qualifications:
Required:
  • High school diploma or GED.
  • A minimum of 5 years of technical support experience.
  • Strong analytical and problem-solving skills.
  • Proficiency with Windows Operating systems and Office suite.
  • Experience with ticket and management systems.
  • Ability to remove computer viruses.
  • Familiarity with LAN/WAN technologies and topologies.
  • Excellent organizational skills to prioritize tasks effectively.

Preferred:
  • Associates or Bachelor's degree.
  • Current Microsoft certification.
  • Current A+ / Network+ certification.
  • Experience with Citrix technologies.
  • Knowledge of cloud servers or hosted systems.

Expectations:
  • Willingness to participate in an alternate work schedule, including non-traditional hours.
  • Ability to remain stationary for extended periods and move around the office as needed.
  • Capability to maintain equipment, including under desks.
  • Occasional lifting of up to 25 lbs may be required.
  • Effective communication with internal and external personnel is essential.

Compensation and Benefits:
Pay Range:
$30 - $35/hr w2

Benefits:
Innova Solutions offers a range of benefits based on eligibility, including:
  • Medical and pharmacy coverage
  • Dental and vision insurance
  • 401(k) plan
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Life Insurance
  • Pet Insurance
  • Short-term and long-term disability coverage
  • Accident and critical illness coverage
  • Pre-paid legal and ID theft protection
  • Sick time and other paid leaves as required by law
  • Employee Assistance Program (EAP)

About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and generates nearly $3 Billion in annual revenue. We deliver strategic technology and business transformation solutions to our clients, empowering them to excel in their respective fields.

Recent Recognitions:
Innova Solutions has been recognized as one of the largest IT consulting staffing firms in the USA and has received multiple awards for excellence in client service and diversity.