Business Operations Specialist

1 week ago

Lehi, Utah, United States DigiCert Full time

About DigiCert

DigiCert is a leading global security authority that's disrupting its own category. Our encryption is trusted by major e-commerce brands, the world's largest companies, major cloud providers, entire country financial systems, entire internets of things, and even surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job Summary

We're seeking a highly skilled Business Operations Specialist to join our growing Business Desk team in the Americas Region. In this role, you will partner with sales to drive and manage deal structure, agreements, and execution in AMS, closing high-quality business in a timely manner.

This role will work closely with sales leadership team in AMS, supporting them with insights into regional and global best practices to help accelerate commercial discussions.

Key Responsibilities

  • Be the trusted advisor to sales team, collaborating on deal structure, pricing, product, and commercial terms for non-standard transactions.
  • Review and verify incoming non-standard deals for accuracy, working closely with Sales, Sales Management, Legal, Revenue Recognition, and other cross-functional teams on the commercial deal structure and agreement generation, enforce the corporate approval matrix and associated policies.
  • Use professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
  • Identify internal roadblocks, provide solutions and alternatives, communicate next steps, escalate where needed.
  • Familiar with Salesforce (CRM tools), Apptus (CPQ tools), product platforms, and relevant processes, capable to support sales team on enquiries out from system integration, data/contract migration, process clarification.
  • Advise sales and sales operations leadership to help manage overall business execution, being a key contributor to business reviews and forecast meetings.
  • Leverage analytical and operational insights to identify and contribute to deal process enhancement initiatives.
  • Coach/training team members and share best practice of the role as necessary.
  • Participate in special projects as needed.

Requirements

  • Bachelor's degree required.
  • Minimum of two years sales operations experience.
  • Demonstrates the ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as before senior management.
  • Ability to assist in driving adoption, enabling sales, and legal members or managers with productivity improvement processes.
  • Demonstrates the ability to use organizational skills to create a productive process that the larger team can understand and follow efficiently.
  • Possesses an understanding of B2B sales processes.
  • Strong knowledge of Excel, Powerpoint & Salesforce.
  • Demonstrates a comfortability level while engaging company executives.
  • Ability to work in a fast-paced, collaborative, team-oriented environment while being organized and detail-oriented.
  • Excellent written and verbal communications skills.
  • Possesses previous experience with presentations, both in-person and online.
  • Organized and detail-oriented.
  • Ability to demonstrate a sense of urgency meeting reporting deadlines.
  • Proficiency with project management initiatives.

Benefits

  • Generous medical, dental, life, vision, and disability benefits.
  • 401(k) plan with employer match.
  • Flexible spending plan.
  • Educational assistance.
  • Gym membership.
  • Quarterly activities.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

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