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Business Solutions Expert
2 months ago
As a Business Solutions Expert at Intelliswift, you will collaborate with cross-functional teams to understand and support strategic priorities. You will analyze complex business problems and deliver solutions that meet business requirements.
Key Responsibilities- Assist internal business partners in defining key capabilities/requirements that will enable their strategy
- Provide guidance to the business partners on existing system capabilities and where development work is required
- Create complex conceptual designs (including application interfaces and interactions)
- Document design decisions, configuration and development rationale
- Identify and monitor interdependencies between integrated application components and systems
- Provide effective support for operational problem resolution
- Participate in and/or lead various process improvement projects to increase operational efficiency
- Be recognized as an authority on one or more applications/products
- Work within the framework of the project management standards
- Collaborate with impactful teams across multiple geographies
- Thorough understanding of ServiceNow including deep and extensive knowledge of ITOM implementations and processes
- Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware
- Good interpersonal, analytical, and problem-solving skills
- Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
- Self-motivated and not afraid to work through unknowns
- Balance of business and technology competence, including ability to clearly communicate technical solutions to business problems
- Strong problem solving and analytical skills, able to produce clear observations, analysis and conclusions based on customer interviews and data
- Team player who can collaborate with multiple internal partners to arrive at the best solution
- B.S./B.A. Computer Science, Software Engineering, Math, or equivalent work experience
- Proven ability in supporting, developing, and implementing ServiceNow ITOM