Manager of Clinical Quality Assurance
2 weeks ago
About Telecare Corporation
At Telecare, our mission is to provide outstanding and effective behavioral health services that empower individuals to reclaim their health, aspirations, and dreams. We are committed to fostering cultural diversity, humility, equity, and inclusion at every level of our organization by employing mental health peers, individuals from BIPOC communities, LGBTQIA+ individuals, veterans, and people from all belief systems.
Position Overview
The Manager of Clinical Quality Assurance plays a pivotal role in overseeing and enhancing the quality and risk management frameworks within the organization. Key responsibilities encompass planning and executing onsite quality assessments, pinpointing areas for process enhancement, facilitating the execution of improvement strategies, conducting thorough root cause analyses, preparing for evaluations, developing policies, and reviewing incidents.
Key Responsibilities
- Lead and manage quality improvement initiatives and risk management processes.
- Conduct quality rounds and analyze findings to develop actionable improvement plans.
- Collaborate with program administrators to communicate clinical findings effectively.
- Ensure compliance with regulatory standards and accreditation requirements.
- Facilitate continuous readiness for external evaluations.
Ideal Candidate Profile
The ideal candidate embodies the values of Telecare and demonstrates a profound understanding of operational excellence beyond mere financial metrics. This role requires a focus on:
- Clinical Quality Excellence: Prioritizing the quality of care provided to clients and ensuring staff are well-equipped to deliver exceptional service.
- Workforce Engagement: Fostering a highly engaged workforce that translates into superior client care.
- Customer Satisfaction: Maintaining strong relationships with clients and ensuring their needs are met with high-quality care.
- Financial Security: Managing operations within budgetary constraints while promoting fiscal responsibility.
Qualifications
Required:
- Master's degree in a health-related field or equivalent experience.
- Active, unrestricted Registered Nurse license in the state of operation.
- Two years of experience in behavioral health with a focus on quality assurance and risk management.
- Willingness to travel as required.
Preferred:
- Experience with CARF and Joint Commission accreditation processes.
- Two years of experience in a quality management role within behavioral health.
Essential Functions
The Manager of Clinical Quality Assurance will:
- Implement performance improvement methodologies and operationalize compliance processes.
- Guide the organization through survey processes and findings.
- Provide oversight of nursing clinical quality and compliance within the scope of practice.
- Engage in the development and implementation of training related to quality assurance and risk management.
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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