Head of IT Quality Assurance
2 weeks ago
Job Category: Management/Executive
Department: IT Executive Administration
Position Type: Full Time
Requisition ID: 11484
Salary Range: $135,000 (Min.) - $175,000 (Mid.) - $216,000 (Max.)
L.A. Care Health Plan, established in 1997, operates as an independent public agency aimed at delivering health coverage to low-income residents of Los Angeles County. As the largest publicly operated health plan in the nation, we serve over 2 million members.
Mission: Our mission is to ensure access to quality healthcare for vulnerable and low-income communities within Los Angeles County.
The Director of Quality Assurance in Information Technology is tasked with cultivating a quality-centric culture throughout the IT department. This role encompasses the planning, development, and oversight of quality assurance policies, programs, and initiatives. The director will assess and supervise tools, methodologies, and automation processes to guarantee effective testing and defect identification. Additionally, this position will oversee process and product testing to ensure compliance with established quality benchmarks.
This role will lead both functional and non-functional testing teams, including the Environment Management team, Test Data Management team, and Test Architects. The director will formulate strategic plans for designated responsibilities and collaborate with senior IT leadership to ensure alignment with the overarching strategic goals, policies, and procedures of the IT department.
Key Responsibilities- Act as a thought leader within the Engineering organization, advocating for best practices in quality assurance.
- Foster and maintain strong working relationships across cross-functional teams.
- Establish, implement, and enhance quality standards, tools, and methodologies.
- Set goals, objectives, and action plans for team members.
- Participate in Agile Methodology ceremonies and sprints focusing on data quality and testing.
- Design and promote the adoption of global quality assurance and test automation practices.
- Manage global testing environments in collaboration with the DevOps/platform engineering team.
- Prepare briefings, reports, and presentations that effectively communicate L.A. Care's regulatory stance and policies.
- Collaborate with leadership across departments to ensure timely delivery of high-quality products and services.
- Perform additional duties as required.
A Bachelor's Degree in Business or Information Technology is required. Equivalent education and/or experience may be considered in lieu of a degree.
Preferred EducationA Master's Degree in Information Technology or a related field is preferred.
ExperienceRequired:
- A minimum of 7 years of experience in Software Quality Assurance, including both Automation and Manual Testing.
- At least 5 years of experience in managing a quality assurance team.
- Experience in planning and executing comprehensive testing of integrated systems.
- Familiarity with API testing.
- Experience with Software Development Life Cycle (SDLC) and Agile/Scrum methodologies.
- Proficiency in various types of testing methodologies.
- Experience in DevOps, including CI/CD and setting up testing environments.
- Strong analytical capabilities.
- Excellent decision-making and problem-solving skills.
- Ability to prioritize and manage tasks in a high-pressure environment.
- Knowledge of static code analysis.
- Ability to influence and lead teams.
- Exceptional verbal and written communication skills.
International Software Testing Qualifications Board (ISTQB) Certification is preferred.
Physical RequirementsLight physical activity is required.
Additional InformationSalary Range Disclaimer: The expected salary range is influenced by various factors including geography, experience, education, and market conditions. This range is subject to change.
L.A. Care provides a comprehensive benefits package including:
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