Guest Service Director

3 weeks ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time
Job Title: Guest Service Director

Colonial Williamsburg Company is seeking a highly skilled Guest Service Director to lead our hospitality operations. As a key member of our team, you will be responsible for managing day-to-day leadership and development, ensuring exceptional guest service, and driving business growth.

Key Responsibilities:
  • Manage and develop a team of Guest Service Supervisors and front-line employees to deliver outstanding guest experiences.
  • Develop and implement training programs to enhance staff knowledge and skills.
  • Collaborate with the culinary team to ensure efficient operations and consistent management in all Historic Area Taverns.
  • Coordinate special dining programs and events, and update POS and OpenTable systems.
  • Conduct daily, weekly, and monthly performance maintenance schedules to ensure clean, orderly, and proper function of all guest and back-of-house areas.
Requirements:
  • 2-year degree in restaurant management or related field.
  • Minimum 3-5 years' experience in hospitality, with no less than 2 years of supervision in a luxury setting.
  • Strong knowledge of wine, spirits, and beer, and culinary arts.
  • Ability to work closely with culinary team to deliver an exceptional product across all outlets.
Preferred Qualifications:
  • Inventory maintenance and control.
  • Thorough understanding of current restaurant and hotel technology, including PMS, POS, OpenTable, GL, Labor Management, and purchasing software.
  • Skilled in staff scheduling, implementing payroll and inventory cost control methods.

Colonial Williamsburg Company is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced hospitality professional, please submit your application.



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