Guest Service Representative
4 days ago
Overview:
We are seeking a highly skilled Guest Service Agent to join our team at Kingsmill Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service, registering and greeting guests at check-in, and processing payments and posting charges to guest accounts.
Key Responsibilities:
- Maintain positive guest relations at all times.
- Follow all policy, procedures, and service standards.
- Register guests, receive and post proper payment, and finalize guest accounts at checkout.
- Assign guest rooms, issue keys, and ensure guest security at all times.
- Make, confirm, assist, and cancel reservations, promoting and selling location activities.
- Maintain complete knowledge of location facilities, locations, room types, hours of operation, and activities to answer questions and provide accurate information to guests.
- Answer telephones in a timely manner, using proper guidelines and telephone etiquette.
- Take, record, and relay messages accurately, completely, and timely.
- Document guest problems and complaints using correct forms and procedures, and resolve issues to guest satisfaction.
- Handle Lost and Found items according to Kingsmill guidelines.
- Maintain knowledge of company equipment and keep work space neat and organized.
- Follow all Front Desk policies, procedures, and standards.
- Accurately follow cash handling procedures and secure bank at all times.
- Post charges to guest accounts for services and purchases.
- Balance receipts and postings for work performed during shift at the end of shift.
Qualifications:
- Excellent human relation skills, with a strong ability to interact with diverse people.
- Strong communication and sales skills.
- Basic computer skills and ability to learn quickly.
- Ability to prioritize tasks and work efficiently under pressure.
- Flexibility and ability to adapt to changes in procedures.
- Ability to lift and carry up to 15 pounds, stand for up to eight hours, and perform bending, stretching, and reaching throughout a shift.
- Availability to work days, nights, weekends, and holidays.
- Valid driver's license.
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