Guest Service Supervisor
1 month ago
We are seeking a highly skilled Guest Service Supervisor to join our Front Office team. As a key member of our team, you will be responsible for leading our agents in providing exceptional guest service and ensuring a seamless experience for our guests.
Key Responsibilities:- Lead and motivate a team of agents to deliver outstanding guest service
- Manage guest check-ins and check-outs, ensuring accuracy and efficiency
- Handle guest complaints and concerns in a professional and courteous manner
- Collaborate with other departments to ensure seamless guest experience
- Monitor and maintain high standards of guest satisfaction
- Previous customer service experience in a hotel or related industry
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and multitask
- Proficiency in Microsoft Office and property management systems
- Knowledge of Hilton OnQ is a plus
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and maintain a drug-free work environment. We participate in E-Verify to ensure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees.
Please visit our website for more information: www.shaminhotels.com
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