Executive Director of Rooms Operations

4 weeks ago


Williamsburg, Virginia, United States CRESCENT HOTELS & RESORTS Full time
Job Title: Executive Director of Rooms Operations

At Crescent Hotels & Resorts, we are seeking an exceptional leader to join our team as the Executive Director of Rooms Operations. This is a unique opportunity to lead a high-performing team and drive exceptional guest experiences in a luxury resort setting.

Key Responsibilities:
  • Provide strategic direction and leadership to the Rooms Division, ensuring alignment with the resort's overall vision and mission.
  • Develop and manage the Rooms Division budget, including labor costs, departmental expenses, and revenue forecasting.
  • Oversee all aspects of the rooms division, including Front Desk, Housekeeping, Concierge, Bell Services, and Guest Services to ensure smooth, efficient, and quality operations.
  • Champion a guest-centric culture and ensure exceptional guest experiences throughout the resort.
  • Recruit, train, mentor, and lead a large team of Rooms Division professionals, fostering a positive work environment and encouraging growth and development.

Qualifications:

  • Minimum of 10 years of progressive leadership experience in hotel or resort operations, with at least 5 years in a senior management role at Independent and Marriott full-service hotels.
  • Proven experience managing large-scale properties, ideally in luxury hotels or resorts with a focus on guest services, housekeeping, and front office operations.
  • Strong financial acumen, with the ability to manage large budgets, analyze financial data, and drive profitability.
  • Exceptional leadership skills with a track record of building, developing, and motivating large teams.
  • Excellent communication, problem-solving, and organizational skills.

We offer a competitive compensation package, operational incentive plan eligibility, an exceptional benefit plan for eligible associates and their family members, 401K matching program for eligible associates, professional development opportunities, discounts with our Crescent managed properties in North America for you and your family members, and associate discounts at resort facilities.


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