Guest Service Manager

4 days ago

Williamsburg, Virginia, United States Colonial Williamsburg Company Full time
Job Title: Guest Service Manager

Join the Colonial Williamsburg Company team as a Guest Service Manager, where you will be responsible for leading a team of hospitality professionals to deliver exceptional guest experiences in our Historic Area Taverns.

Key Responsibilities:
  • Manage day-to-day operations, including scheduling, staff development, and performance evaluations.
  • Develop and implement training programs to ensure staff are equipped to provide exceptional guest service.
  • Collaborate with the culinary team to ensure efficient operations and consistent management in all Historic Area Tavern Food and Beverage outlets.
  • Coordinate special dining programs and events, including planning, booking, and execution.
  • Monitor and control costs, guest responses, and supply levels to ensure efficient operations.
  • Assist the Restaurant Manager in developing marketing plans and strategies for all outlets.
  • Implement incentive programs to motivate the team and drive sales growth.
Requirements:
  • 2-year degree in restaurant management or related field.
  • Minimum 3-5 years' experience in hospitality, with no less than 2 years of supervision in a luxury setting.
  • Strong knowledge of wine, spirits, and beer, as well as culinary arts.
  • Thorough knowledge and understanding of restaurant, bar, and lounge operations.
  • Ability to work closely with culinary team to deliver an exceptional product across all outlets.
  • Skilled in providing guest service, including personalized service, steps of service, and service recovery.
Preferred Qualifications:
  • Passion for excellent service execution and ability to lead a team to established standards.
  • Strong communication and interpersonal skills.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Relentless attention to detail and devotion to excellence.
About Us:

The Colonial Williamsburg Company is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is to preserve and restore 18th-century Williamsburg, Virginia's colonial capital, and to engage, inform, and inspire people to learn about this historic capital and the events that shaped a new nation.

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