Guest Service Manager
4 days ago
Join the Colonial Williamsburg Company team as a Guest Service Manager, where you will be responsible for leading a team of hospitality professionals to deliver exceptional guest experiences in our Historic Area Taverns.
Key Responsibilities:- Manage day-to-day operations, including scheduling, staff development, and performance evaluations.
- Develop and implement training programs to ensure staff are equipped to provide exceptional guest service.
- Collaborate with the culinary team to ensure efficient operations and consistent management in all Historic Area Tavern Food and Beverage outlets.
- Coordinate special dining programs and events, including planning, booking, and execution.
- Monitor and control costs, guest responses, and supply levels to ensure efficient operations.
- Assist the Restaurant Manager in developing marketing plans and strategies for all outlets.
- Implement incentive programs to motivate the team and drive sales growth.
- 2-year degree in restaurant management or related field.
- Minimum 3-5 years' experience in hospitality, with no less than 2 years of supervision in a luxury setting.
- Strong knowledge of wine, spirits, and beer, as well as culinary arts.
- Thorough knowledge and understanding of restaurant, bar, and lounge operations.
- Ability to work closely with culinary team to deliver an exceptional product across all outlets.
- Skilled in providing guest service, including personalized service, steps of service, and service recovery.
- Passion for excellent service execution and ability to lead a team to established standards.
- Strong communication and interpersonal skills.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Relentless attention to detail and devotion to excellence.
The Colonial Williamsburg Company is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is to preserve and restore 18th-century Williamsburg, Virginia's colonial capital, and to engage, inform, and inspire people to learn about this historic capital and the events that shaped a new nation.
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