Guest Service Representative

4 weeks ago


Williamsburg, Virginia, United States Kingsmill Resort Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Kingsmill Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service, registering and greeting guests, processing payments, and posting charges to guest accounts.

Key Responsibilities
  • Provide excellent guest service, maintaining a positive and friendly demeanor at all times.
  • Register guests, receive and post proper payment, and finalize guest accounts at checkout.
  • Assign guest rooms, issue keys, and ensure guest security at all times.
  • Make, confirm, assist, and cancel reservations, promoting and selling location activities.
  • Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities.
  • Answer telephones in a timely manner, using proper greetings and telephone etiquette.
  • Take, record, and relay messages accurately, completely, and timely.
  • Document all guest problems and/or complaints, resolving issues to guest satisfaction.
  • Conscientiously handle Lost and Found items, following guidelines established by Kingsmill.
  • Maintain a neat and organized workspace, using company equipment correctly.
  • Accurately follow cash handling procedures and secure bank at all times.
  • Post charges to guest accounts for services and purchases.
  • Balance all receipts and postings for work performed during shift at the end of shift.
Requirements
  • Human relation skills, with the ability to thrive on public contact.
  • Strong communication skills, with the ability to interact with diverse people.
  • General/Basic computer skills, with the ability to learn quickly and follow instructions accurately.
  • Sales skills, with the ability to promote and sell location activities.
  • Basic accounting skills, with the ability to accurately follow cash handling procedures.
  • Ability to prioritize tasks and move through them in an efficient manner.
  • Ability to work quickly and thoroughly under pressure.
  • Must be flexible and open to changes in procedures.
  • Able to lift and carry up to 15 pounds.
  • Standing for up to eight hours per shift.
  • Requires bending, stretching, and reaching throughout a shift up to 8 hours.
  • Ability to work days, nights, weekends, and holidays.
  • Must possess a driver's license.


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