Guest Service Representative
4 weeks ago
We are seeking a highly skilled Guest Service Agent to join our team at Kingsmill Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service, registering and greeting guests, processing payments, and posting charges to guest accounts.
Key Responsibilities- Provide excellent guest service, maintaining a positive and friendly demeanor at all times.
- Register guests, receive and post proper payment, and finalize guest accounts at checkout.
- Assign guest rooms, issue keys, and ensure guest security at all times.
- Make, confirm, assist, and cancel reservations, promoting and selling location activities.
- Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities.
- Answer telephones in a timely manner, using proper greetings and telephone etiquette.
- Take, record, and relay messages accurately, completely, and timely.
- Document all guest problems and/or complaints, resolving issues to guest satisfaction.
- Conscientiously handle Lost and Found items, following guidelines established by Kingsmill.
- Maintain a neat and organized workspace, using company equipment correctly.
- Accurately follow cash handling procedures and secure bank at all times.
- Post charges to guest accounts for services and purchases.
- Balance all receipts and postings for work performed during shift at the end of shift.
- Human relation skills, with the ability to thrive on public contact.
- Strong communication skills, with the ability to interact with diverse people.
- General/Basic computer skills, with the ability to learn quickly and follow instructions accurately.
- Sales skills, with the ability to promote and sell location activities.
- Basic accounting skills, with the ability to accurately follow cash handling procedures.
- Ability to prioritize tasks and move through them in an efficient manner.
- Ability to work quickly and thoroughly under pressure.
- Must be flexible and open to changes in procedures.
- Able to lift and carry up to 15 pounds.
- Standing for up to eight hours per shift.
- Requires bending, stretching, and reaching throughout a shift up to 8 hours.
- Ability to work days, nights, weekends, and holidays.
- Must possess a driver's license.
-
Guest Service Representative
4 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timeAbout Westgate ResortsWestgate Resorts is a leading provider of vacation experiences, offering a diverse range of destinations across the country. From beachfront properties to mountain resorts, our goal is to provide affordable and memorable vacations for families of all sizes.Job DescriptionWe are seeking a highly motivated and customer-focused Guest...
-
Customer Service Representative
4 weeks ago
Williamsburg, Virginia, United States Target Full timeAs a Customer Service Representative at Target, you will create a welcoming experience for every guest, every time. You will engage in friendly and genuine conversation throughout each transaction, making a connection with guests and providing assistance as needed. You will also welcome guests into self-checkout and scan and bag all guest items...
-
Guest Service Supervisor
4 weeks ago
Williamsburg, Virginia, United States Charter Senior Living Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our Front Office team. As a key member of our team, you will be responsible for leading our agents in providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Lead and motivate a team of agents to deliver...
-
Guest Service Director
3 weeks ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeJob Title: Guest Service DirectorColonial Williamsburg Company is seeking a highly skilled Guest Service Director to lead our hospitality operations. As a key member of our team, you will be responsible for managing day-to-day leadership and development, ensuring exceptional guest service, and driving business growth.Key Responsibilities:Manage and develop a...
-
Guest Services Supervisor
3 weeks ago
Williamsburg, Virginia, United States Travel + Leisure Co. Full timeDelivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're committed to putting the world on vacation. As a Guest Services Supervisor, you'll play a vital role in ensuring our guests have an unforgettable experience. Your leadership skills will empower your team to resolve issues, anticipate needs, and exceed expectations.Key...
-
Customer Service Representative
7 days ago
Williamsburg, Virginia, United States MasterCorp Inc. Full timeOverview: We are seeking a highly motivated and enthusiastic individual to join our team as a Bilingual Dispatcher. As a Bilingual Dispatcher, you will play a critical role in coordinating the teams that shape the guest experience.Responsibilities:Answer and coordinate all phone and radio calls to ensure seamless communication.Delegate tasks and workload...
-
Guest Service Manager
3 weeks ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeJob Title: Guest Service ManagerColonial Williamsburg Company is seeking a highly skilled Guest Service Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences in our Historic Area Taverns.Key Responsibilities:Manage day-to-day operations, including leadership and development of...
-
Customer Service Representative
4 weeks ago
Williamsburg, Virginia, United States HB Leisure, Inc. Full timeCustomer Service Representative - Games HostAt HB Leisure, Inc., we're looking for a skilled Customer Service Representative to join our team as a Games Host. As a Games Host, you will be responsible for delivering exceptional customer service to our guests while running our skill games. Your primary goal will be to ensure our guests have an enjoyable...
-
Guest Service Manager
4 weeks ago
Williamsburg, Virginia, United States Colonial Williamsburg Full timeJob DescriptionAs a Food & Beverage Manager, you will oversee all guest food & beverage operations and staff to ensure quality and guest satisfaction.Responsibilities include:Communicate effectively to ensure service standards are met or exceededDirect staff on projects and daily assignmentsInteract with every dining room guest to evaluate level of...
-
Guest Service Operations Manager
4 hours ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeJob DescriptionJob Title: Guest Service Operations ManagerCompany Overview: Colonial Williamsburg Company is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences.Job Summary: We are seeking a highly skilled Guest Service Operations Manager to lead our front-of-house team and ensure seamless delivery of our...
-
Guest Services Manager I
4 weeks ago
Williamsburg, Virginia, United States Travel + Leisure Full timeDeliver Exceptional Guest ExperiencesWe're seeking a skilled Guest Services Manager to lead our team in delivering unforgettable experiences for our guests. As a key member of our resort operations, you'll be responsible for ensuring seamless guest interactions, resolving issues promptly, and fostering a culture of excellence within our department.Key...
-
Guest Services Manager I
3 weeks ago
Williamsburg, Virginia, United States Travel + Leisure Full timeWe are seeking a highly skilled Guest Services Manager to join our team at Travel + Leisure Co. The ideal candidate will have a strong background in customer service and leadership, with the ability to effectively coach and mentor staff to deliver exceptional guest experiences.Key Responsibilities:Manage all aspects of the Guest Services department, ensuring...
-
Customer Service Representative
2 weeks ago
Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full timeFront Desk Agent Role and Responsibilities We are seeking a highly proactive and responsive Front Desk Agent to join our team at Blue Sky Hospitality Solutions. As a key member of our front desk team, you will be responsible for delivering exceptional hospitality experiences to our guests. Key Responsibilities:Provide efficient and courteous assistance to...
-
Resort Housekeeper
3 weeks ago
Williamsburg, Virginia, United States MasterCorp Full timeResort Housekeeper Role SummaryMasterCorp is seeking a detail-oriented and customer-focused Resort Housekeeper to join our team. As a key member of our housekeeping team, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.Key Responsibilities:Clean and maintain guest rooms and common areas to ensure a high level...
-
Customer Service Representative
4 weeks ago
Williamsburg, Virginia, United States Hilton Grand Vacations Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hilton Grand Vacations. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and owners, ensuring a positive and memorable experience for all.Key ResponsibilitiesProvide exceptional customer service...
-
Customer Service Representative
3 weeks ago
Williamsburg, Virginia, United States Buffalo Wild Wings Full timeKey Responsibilities:• Manage takeout orders and assist guests with payment• Create a positive first impression for every guest• Greet sports fans with enthusiasm and make them feel part of the team• Demonstrate passion and commitment in a fast-paced environmentAbout the Role:As a member of our team, you will have the opportunity to work in a dynamic...
-
Williamsburg, Virginia, United States Wyndham Destinations Full timeCreate Unforgettable Guest ExperiencesWe Put the World on Vacation at Club Wyndham Kingsgate Resort! Our mission is to deliver exceptional hospitality to millions of travelers worldwide. As a Guest Services Associate, you'll play a vital role in making our guests' vacations unforgettable. Your friendly welcome, excellent service, and contagious smile will...
-
Customer Service Representative
3 weeks ago
Williamsburg, Virginia, United States Monro Muffler Brake Full timeJob Summary:We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team at Monro Muffler Brake. As a Guest Care Specialist, you will be responsible for providing exceptional customer service, assisting in driving sales of automotive repair services and tires, and contributing to the growth of the business through strong...
-
Williamsburg, Virginia, United States Wyndham Destinations Full timeWe Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional vacation experiences to our guests. Our team of over 19,000 associates work together to make this happen at more than 270 vacation club resort locations around the world. We're always looking for innovative ways to improve our services and create unforgettable memories...
-
Front Desk Hospitality Representative
4 weeks ago
Williamsburg, Virginia, United States Great Wolf Resorts, Inc. Full timeRole Summary:As a Front Desk Hospitality Representative at Great Wolf Resorts, Inc., you will be the first point of contact for our guests, ensuring a seamless and enjoyable experience from check-in to check-out. Your role will involve registering guests, verifying room requirements, and providing exceptional customer service.Key Responsibilities:Register...