Guest Service Manager

2 days ago

Williamsburg, Virginia, United States Colonial Williamsburg Full time
Job Description

As a Food & Beverage Manager, you will oversee all guest food & beverage operations and staff to ensure quality and guest satisfaction.

Responsibilities include:

  • Communicate effectively to ensure service standards are met or exceeded
  • Direct staff on projects and daily assignments
  • Interact with every dining room guest to evaluate level of service
  • Respond to complaints in written form and work to resolve problems as directed
  • Act as the manager on duty
  • Interact with support departments to meet training needs
  • Assist in establishing new standards, operational, and policy and procedural plans to improve department as needed
  • Supervise in other restaurants as requested

Qualifications:

  • Applicants must be at least 21 years of age due to Virginia A.B.C. § 4.1-307
  • Associates degree in restaurant management plus 2 years of progressively responsible experience in restaurant operations including supervision OR High school diploma or G.E.D. plus 4 years of progressively responsible experience in restaurant operations and 2 years in supervision
  • Demonstrated knowledge of payroll systems; computer experience (Microsoft, payroll, etc.)
  • Ability to establish priorities and adjust to changes in business conditions; monitor adherence to standards; deal effectively one on one; present and maintain a warm and enthusiastic demeanor; present information in clear, concise manner
  • Ability to work a flexible schedule including days, evenings, week-ends, and holidays


Successful candidates must be able to obtain and maintain current Williamsburg James City County food handler's card and TIPS certification; applicants with an active card and certification should be prepared to present each during the interview process

NOTE: In accordance with Virginia A.B.C. § 4.1-225 Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five years.

STANDARDS: Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time.

Benefits

  • Competitive benefits for eligible employees include: health insurance, pension plan, vision plan, medical and dependent care flexible spending accounts, sick, vacation, and holiday pay, 401(k) plan with a portion of contributions matched, life insurance, long-term disability, accidental death and dismemberment insurance, group travel accident insurance

About Colonial Williamsburg

From our Historic Area to Hotels, Colonial Williamsburg's mission "that the future may learn from the past" is part of everything we do. The Colonial Williamsburg Foundation is a private, not-for-profit educational institution welcoming guests to the world's largest living history museum which brings the past to life through museum theater, 18th-century trades, historic sites, and more. The Foundation also includes two world-class art museums, featuring the nation's premier folk art collection, plus the best in British and American fine and decorative arts from 1670–1840. The Colonial Williamsburg Company boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guest homes, food and beverage outlets, championship golf courses, and spa & fitness center.

Our Team

Universal acceptance for everyone, everywhere is at the heart of the Colonial Williamsburg Foundation. We promote diversity & inclusion of thought, culture, and background, which connects our entire team. As such, Colonial Williamsburg is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

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