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Technical Field Specialist

2 months ago

New York, New York, United States PayComplete Full time

Company: PayComplete is a prominent global technology firm that focuses on cloud-based software and services for financial transactions and payment solutions. Our cutting-edge IoT platform accommodates a variety of devices and is employed across retail, transportation, and financial service sectors worldwide, delivering cost-effective and user-friendly solutions.

Job Title: Field Service Technician

Job Overview:

The Field Service Technician at PayComplete is integral to maintaining the performance and reliability of our equipment, ensuring exceptional customer satisfaction and quality service. The role encompasses addressing customer service inquiries, delivering technical assistance, executing installations and repairs, and contributing to the development of service protocols.

Key Responsibilities:

  • Install and provide technical training on cash management solutions
  • Test and repair devices to ensure optimal operation
  • Diagnose and replace malfunctioning hardware components
  • Upgrade software and hardware as necessary
  • Conduct preventive maintenance and site assessments
  • Interpret and apply technical documentation
  • Engage professionally with clients and team members
  • Assess and enhance repair methodologies
  • Monitor external service repairs

Qualifications:

  • High School Diploma or GED
  • Associate degree in a technology-related discipline preferred
  • Experience in the cash management sector is advantageous
  • Minimum of 3 years in electronic/mechanical service roles
  • Willingness to learn and adapt to emerging technologies
  • Strong communication abilities and meticulous attention to detail
  • Valid driver's license
  • Ability to travel up to 75% of the time

Physical Requirements:

  • Light to moderate physical exertion
  • Capability to lift up to 30 pounds
  • Regular bending, reaching, and walking required
  • Ability to maneuver safes with equipment

This job description delineates the primary responsibilities and qualifications for the Field Service Technician position at PayComplete. The employee may also be tasked with additional related duties as assigned by management.