Customer Service and Technical Support Specialist
2 months ago
CyberTec is seeking a highly skilled Customer Service and Technical Support Specialist to join our Digital Transformation Platform (DTP) team. As a key member of our team, you will be responsible for delivering world-class support to our global customers on their digital transformation journey.
Key Responsibilities- Provide technical support and solutions to customers on a wide range of technologies, including Data analytics, Artificial Intelligence, and IoT.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in continuous learning and professional development to stay up-to-date with emerging technologies and trends.
- 3+ years of technical support, technical consulting experience, or information technology experience.
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- Strong troubleshooting, debugging, and problem-solving skills.
- Excellent C, C++ coding skills, along with Python, C#, and Java.
- Azure, AWS cloud development experience.
- Ability to work well in a highly collaborative team environment.
- Experience in Artificial Intelligence, Machine Learning, and IoT.
- Excellent communication skills with both written and spoken English.
- Effective learning skills.
- Customer service skills.
CyberTec is a leading provider of digital transformation solutions. We are committed to delivering world-class support to our customers and empowering them to achieve their business goals.
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