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Technical Support Specialist

2 months ago

New York, New York, United States United Software Group Inc Full time

Position: Technical Support Specialist

Overview:

United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT support.

Key Responsibilities:

  • Provide expert assistance in troubleshooting and resolving technical issues.
  • Manage and maintain Microsoft technologies, including Active Directory and Office 365.
  • Utilize PowerShell for scripting and automation tasks.
  • Deliver exceptional customer service and support to end-users.

Qualifications:

  • Bachelor's degree in a relevant field.
  • At least 4 years of experience in IT support roles.
  • Proficient in Microsoft technologies.
  • Experience with PowerShell scripting.
  • Strong verbal and written communication skills.

Preferred Skills:

  • Familiarity with programming and scripting languages.
  • Knowledge of Unix/Linux/Docker environments.
  • Understanding of the Securities and Trading sector.
  • Experience with configuration management tools.
  • Exposure to ticketing and issue tracking systems.

Success Attributes:

  • Ability to mentor and guide junior staff.
  • Genuine enthusiasm for technology and innovation.
  • Strong analytical and problem-solving capabilities.
  • Capacity to work under pressure and meet project deadlines.