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Bilingual Client Support Specialist
2 months ago
Why You'll Appreciate This Position
As a pivotal member of our team, the Bilingual Client Support Specialist is essential in assisting our clientele. This role involves managing daily interactions and resolving inquiries from customers through various communication channels, including phone, chat, and email, in both Spanish and English. You will contribute to enhancing the overall customer experience and operational processes. This position offers significant advancement opportunities within the Customer Support department.
Your Responsibilities
- Provide assistance to customers in both Spanish and English through all available communication methods, including Phone, Chat, and Email.
- Address inquiries and ensure customer satisfaction by collaborating with both customers and internal teams.
- Take responsibility for individual customer issues, working closely with internal departments to secure favorable resolutions.
- Efficiently manage multiple chat and email interactions concurrently while meeting performance targets.
- Support the customer journey throughout the order fulfillment process.
- Maintain high levels of customer satisfaction by adhering to quality standards and response time objectives across all communication channels.
- Balance company policies with customer needs to ensure consistency, quality, and operational excellence within Customer Support.
- Identify and propose enhancements to processes and policies that will positively influence the customer experience.
- Perform additional tasks and responsibilities as directed by management to meet business objectives.
About You
- High School Diploma or GED is required.
- 2-3 years of experience in Customer Support or related fields.
- 2+ years of experience in a contact center environment handling voice calls.
- 2+ years of experience assisting customers through various channels (phone, chat, email) simultaneously.
- Fluency in Spanish, both spoken and written, is essential.
- Experience in e-commerce is a plus.
- Willingness to work flexible hours to accommodate business needs.
- A strong work ethic and a positive attitude are essential.
- A sense of urgency in completing tasks within set timelines.
- Comfortable in a dynamic work environment with a keen attention to detail.
- Self-driven and capable of working independently as well as part of a team.
- Confident in problem-solving, making independent decisions, and taking ownership of outcomes.
- Excellent verbal and written communication skills.
- Background knowledge and experience in the industry is advantageous.
StockX is a leading technology company based in Detroit, dedicated to the expanding online marketplace for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. Our innovative platform connects buyers and sellers of high-demand consumer goods globally, utilizing dynamic pricing strategies. This model provides access and market visibility powered by real-time data, enabling buyers and sellers to transact based on current market values. StockX features a wide array of brands across various sectors, including renowned names like Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, and Gucci, as well as collectibles from artists such as KAWS and Takashi Murakami, and electronics from leading manufacturers like Sony, Microsoft, Nvidia, and Apple. Since our inception in 2016, StockX has grown to employ over 1,000 individuals across various locations and verification centers worldwide.
