Patient Services Coordinator

2 weeks ago


Lake Mary, Florida, United States Surgery Partners Full time

Position Title: Front Desk Representative

Job Category: Registration/Scheduling

Job Overview:

As a Front Desk Representative, you will play a crucial role in providing exceptional service to our patients. Your responsibilities will include:

  1. Welcoming patients upon their arrival and efficiently managing the check-in process.
  2. Collecting co-pays, coinsurances, and any outstanding balances from patients, ensuring accurate application of credits.
  3. Scanning and verifying photo IDs and insurance cards into our system.
  4. Ensuring the correct insurance information is linked to patient charts in our billing system for proper invoicing.
  5. Attaching necessary billing information to each patient encounter and addressing any claim edits during check-out.
  6. Completing the check-out process in both electronic health records and practice management systems, confirming all workflows are finalized.
  7. Coordinating the scheduling of all prescribed procedures, providing patients with referral documents, and explaining pre-operative instructions clearly.
  8. Documenting the outcomes of the check-out process accurately.
  9. Preparing daily deposits and end-of-day packets for financial reconciliation.

Qualifications:

Skills:

Behaviors:

Preferred Attributes:

Enthusiastic: Demonstrates a strong passion and eagerness in their role.

Motivations:

Goal-Oriented: Driven to achieve success through task completion.

Education:

Experience:

Licenses & Certifications:



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