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Wellness Service Coordinator

2 months ago

Lake Mary, Florida, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness services, and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Client Acquisition and Retention: Help grow and retain a client base both in-person and through outreach efforts.
  • Team Support: Support clinic flow by greeting clients, scheduling services, and addressing questions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, and great people skills.
  • Culture Fit: Supporters of total body care with a general knowledge of massage and skin care services.
What We Offer
  • Competitive Pay: Up to $22.50 per membership sold, plus base hourly pay.
  • Flexible Schedule: A flexible schedule for a better work-life balance.
  • Training and Development: In-depth product and service training.
  • Discounts: Discounted services and 25% off all products.