Patient Care Coordination Specialist

2 weeks ago

North Little Rock, Arkansas, United States Arkansas Hospice, Inc. Full time
Job Overview

Employee Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance
  • Cancer Coverage
  • 401(k) Retirement Plan with Employer Matching
  • Accident Insurance
  • Paid Time Off (PTO)
  • Critical Life Events Support
  • Tuition and Certification Reimbursement
  • Employee Assistance Program (EAP)
  • Group Term Life Insurance and Accidental Death & Dismemberment (AD&D)
  • Free Parking at All Locations
  • Short-Term and Long-Term Disability
  • Mileage Reimbursement for Business Travel
  • Un-reimbursed Medical and Dependent Care Expenses

POSITION SUMMARY

The Clinical Coordinator plays a pivotal role in managing the interdisciplinary Plan of Care for designated patients and their families. This position involves delivering essential interventions and support tailored to the physical, psychological, social, economic, and spiritual needs of patients, families, and caregivers. The Clinical Coordinator is integral to the mission of Arkansas Hospice, Inc., ensuring high-quality care and exceptional service to referring clinicians and partner facilities.

QUALIFICATIONS

Education: High school diploma or GED; completion of a nursing assistant (CNA), licensed practical nurse (LPN), or medical assistant (MA) program is required.

Experience: Prior experience in direct patient care within a hospital, long-term care facility, physician's office, or hospice setting is preferred.

Licensure: Certification as a Nursing Assistant (CNA), Licensed Practical Nurse (LPN), or Medical Assistant (MA) is necessary.

Additional Requirements: Eligibility for a Letter of Determination and successful completion of a skills evaluation test. A valid driver's license and car insurance are required. Flexibility in working hours and occasional overtime may be necessary. CPR certification is mandatory.

PRIMARY RESPONSIBILITIES

  1. Ensure safe, high-quality, and comprehensive care coordination for assigned patients, families, and caregivers; oversee the development and updates of the patient's Plan of Care.
  2. Conduct ongoing assessments of physical and emotional needs of patients and families; provide clear information regarding services and care expectations.
  3. Evaluate patient and family needs continuously and coordinate necessary services (DME, home health, hospice) throughout the patient's care journey.
  4. Collaborate with the interdisciplinary team to facilitate communication and coordination from referral through care transitions associated with serious illness.
  5. Gather data on physical, psychological, social, and spiritual factors affecting patient and family health; integrate this data into care plans and reports.
  6. Promote effective communication with patients, families, team members, and other healthcare providers; initiate contact with providers and community resources to report changes and coordinate care.
  7. Maintain accurate patient records reflecting problems, plans, actions, and goals, ensuring updates are documented as they occur.
  8. Act as a liaison between partner facilities and Arkansas Hospice, Inc.
  9. Document care provided daily in accordance with organizational standards.
  10. Recognize and report any changes in the patient's condition or family situation to the appropriate providers.
  11. Utilize resources effectively and teach families and caregivers proper patient care techniques.
  12. Conduct initial and follow-up visits to patients in various settings, including homes and hospitals, either in person or via telehealth.
  13. Participate actively in interdisciplinary team meetings, case conferences, and care plan discussions.
  14. Maintain precise documentation of patient assignments as directed by providers.
  15. Engage in Quality Assurance and Performance Improvement (QAPI) initiatives.
  16. Uphold confidentiality at all times.
  17. Exhibit excellent customer service skills; seek opportunities to assist patients, families, and colleagues; demonstrate teamwork and cooperation.
  18. Follow supervisor's directions and seek additional information as needed; work independently with minimal supervision.
  19. Adhere to all organizational and departmental policies and procedures.
  20. Meet organizational standards for attendance and punctuality; notify supervisors in a timely manner regarding absences or lateness.
  21. Attend all required meetings and in-services; pursue opportunities for professional development as appropriate.
  22. Perform other assigned duties as necessary.

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

This section outlines the essential knowledge, skills, and abilities required for this position:

  1. Understanding of holistic care with a focus on symptom evaluation related to serious illness.
  2. Knowledge of holistic approaches to patient care and coordination.
  3. Awareness of care transitions and principles applicable across the lifespan.
  4. Ability to organize and prioritize tasks effectively.
  5. Capability to recognize both positive and negative aspects of serious illness, death, and grief.
  6. Effective oral and written communication skills.
  7. Ability to communicate well with colleagues and other stakeholders.
  8. Adherence to safety policies and procedures.
  9. Sound judgment and ability to maintain confidentiality.
  10. Team player mentality.
  11. Demonstrated tact, resourcefulness, patience, and dedication.
  12. Willingness to accept direction and follow policies.
  13. Ability to thrive in a fast-paced environment.

This position is classified as safety-sensitive due to the handling of confidential and proprietary information related to Arkansas Hospice and patient records.

  • Patient Care Coordination Specialist

    7 days ago

    North Little Rock, Arkansas, United States Arkansas Hospice, Inc. Full time

    Job OverviewEmployee Benefits:Comprehensive Medical, Dental, and Vision Coverage401(k) Retirement Plan with Employer MatchingPaid Time Off (PTO) ProgramTuition and Certification ReimbursementEmployee Assistance Program (EAP)Group Term Life Insurance and Accidental Death & Dismemberment CoverageShort and Long-Term Disability BenefitsMileage Reimbursement for...

  • Patient Care Coordination Specialist

    1 week ago

    North Little Rock, Arkansas, United States Arkansas Hospice, Inc. Full time

    Job OverviewEmployee BenefitsComprehensive Medical, Dental, and Vision Insurance plans available.401(k) retirement plan with employer matching.Paid Time Off (PTO) program and support for critical life events.Tuition and certification reimbursement programs.Employee Assistance Program (EAP) for personal support.Group Term Life Insurance and Accidental Death &...

  • Patient Care Coordinator

    7 days ago

    North Little Rock, Arkansas, United States FYZICAL Therapy and Balance Centers Full time

    Job OverviewAs a Client Support Specialist at FYZICAL Therapy & Balance Centers, you will play a pivotal role in enhancing the patient experience. Your primary responsibility will be to ensure that every individual who walks through our doors feels welcomed and valued.Key Responsibilities:Welcome patients warmly as they arrive, setting a positive tone for...

  • Patient Care Coordinator

    1 week ago

    North Little Rock, Arkansas, United States Arkansas Hospice, Inc. Full time

    Job OverviewEmployee BenefitsComprehensive Medical, Dental, and Vision Insurance plans.401(k) retirement savings plan with employer matching contributions.Paid Time Off (PTO) program for personal and family needs.Tuition and certification reimbursement programs available.Employee Assistance Program (EAP) for personal support.Group Term Life Insurance and...

  • Patient Care Coordinator

    1 week ago

    North Little Rock, Arkansas, United States Arkansas Hospice, Inc. Full time

    Job OverviewEmployee Benefits:Comprehensive Medical, Dental, and Vision Insurance plans.401(k) retirement savings plan with employer matching contributions.Paid Time Off (PTO) program and Critical Life Events support.Tuition and certification reimbursement opportunities.Employee Assistance Program (EAP) available.Group Term Life Insurance and Accidental...

  • Patient Services Coordinator

    2 weeks ago

    North Little Rock, Arkansas, United States CAROLINA BLOOD AND CANCER CARE Full time

    Position OverviewCAROLINA BLOOD AND CANCER CARE is committed to providing a supportive and engaging workplace.We are seeking to hire a full-time Patient Services Coordinator who embodies enthusiasm, friendliness, and reliability. While prior experience in a medical office is advantageous, we welcome candidates who are eager to learn and adapt quickly.Key...

  • Patient Intake Coordinator

    7 days ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time

    Position Overview:The Pre-Registration Specialist plays a crucial role in facilitating efficient finance and patient care operations. This position involves gathering essential patient intake documentation prior to scheduled appointments, which not only streamlines processes but also minimizes administrative burdens.Key Responsibilities:- Collect and verify...

  • Patient Care Triage Specialist

    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Urology Full time

    Position Overview:The Patient Care Triage Specialist is accountable for assessing patient inquiries, which encompasses telephonic discussions regarding pre-operative and post-operative education, as well as reviewing laboratory results and diagnostic evaluations with patients.Work Schedule:Monday to Friday, 7:30 AM to 4:30 PMKey Responsibilities:Assessing...

  • Patient Care Triage Specialist

    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Urology Full time

    Position Overview: The Patient Care Triage Specialist plays a crucial role in assessing patient needs and facilitating appropriate care pathways. This position involves engaging with patients via phone to provide essential pre-operative and post-operative education, as well as reviewing laboratory results and diagnostic assessments.Work Schedule: Monday to...

  • Patient Care Coordinator

    1 week ago

    Little Rock, Arkansas, United States Arkansas Children's Hospital Full time

    Position Overview:The Patient Care Coordinator plays a crucial role in ensuring the seamless integration of medical and social services for patients during their hospital stay. This full-time position requires minimal on-call duties and is focused on enhancing patient outcomes through effective case management.Key Responsibilities:Conduct comprehensive...

  • Inpatient Care Coordination Specialist

    2 weeks ago

    Little Rock, Arkansas, United States UnitedHealth Group Full time

    About UnitedHealth Group:UnitedHealth Group is a leader in the health care industry, dedicated to improving the health and well-being of individuals through innovative solutions and integrated care models. Our focus is on addressing the comprehensive needs of patients, including their physical, mental, and social health, ensuring they receive the support...

  • Patient Access Coordinator

    2 weeks ago

    North Little Rock, Arkansas, United States Arkansas Hospice, Inc. Full time

    Job OverviewEmployee BenefitsComprehensive Medical, Dental, and Vision Insurance plans.401(k) retirement savings plan with employer matching.Paid Time Off (PTO) program for personal and critical life events.Tuition assistance and certification reimbursement.Employee Assistance Program (EAP) for personal support.Group Term Life Insurance and Accidental Death...

  • Patient Care Coordinator

    2 weeks ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time

    OverviewThe Patient Care Coordinator operates under general oversight, providing guidance to patients regarding their financial responsibilities and obligations.Key ResponsibilitiesAssist patients in understanding their financial situations.Identify suitable sponsoring agencies for patient referrals.Ensure effective communication between patients and...

  • Patient Care Coordinator

    5 days ago

    Little Rock, Arkansas, United States Arkansas Heart Hospital Full time

    About the Role:The Speech Therapist at Arkansas Heart Hospital evaluates and treats patients with communication disorders, collaborating with families, physicians, and other healthcare professionals to ensure comprehensive care. Key responsibilities include:Evaluating patients to identify communication needs and develop personalized treatment plans.Providing...

  • Patient Intake Coordinator

    2 weeks ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time

    Position Overview:The Pre-Registration Specialist plays a crucial role in enhancing the efficiency of healthcare operations by facilitating patient intake processes. This position is essential for ensuring that all necessary documentation is collected prior to patient appointments, thereby streamlining workflows and minimizing administrative burdens.Key...

  • Patient Care Coordinator

    2 weeks ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Sciences Full time

    Position OverviewThe Patient Care Coordinator operates under general oversight, providing guidance to patients regarding their financial responsibilities and options. This role is crucial in ensuring that patients understand their financial commitments and are appropriately directed to relevant support services.Key ResponsibilitiesEngage with patients to...

  • Patient Intake Specialist

    2 weeks ago

    Little Rock, Arkansas, United States Hospice Home Care Full time

    Position SummaryAs a Patient Intake Specialist at Hospice Home Care, you will be instrumental in overseeing the assessment, processing, and management of insurance claims. Your role will encompass ensuring prompt verification of eligibility, confirming preauthorization, and addressing referral prerequisites prior to the provision of hospice and palliative...

  • Patient Care Coordinator

    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Children's Hospital Full time

    Arkansas Children's Hospital is a Tobacco-Free Workplace. Flu Vaccines are Required. Arkansas Children's is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran...

  • Patient Care Coordinator

    2 weeks ago

    North Little Rock, Arkansas, United States FYZICAL Therapy and Balance Centers Full time

    Job OverviewAs a Client Relations Associate at FYZICAL Therapy & Balance Centers, you will play a vital role in ensuring a positive experience for our patients. Your enthusiasm for assisting others and your ability to communicate effectively will be essential in this position.In this role, you will be the first point of contact for patients, making a lasting...

  • Clinical Care Transition Specialist

    3 days ago

    Little Rock, Arkansas, United States Option Care Health Full time

    Job DescriptionJob Title: Clinical Care Transition SpecialistJob Summary:The Clinical Care Transition Specialist is responsible for providing clinical education and training to ensure successful transition of patients to an Option Care Health care delivery model.Key Responsibilities:Evaluate, educate, and train patients, caregivers, and facility staff about...