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Patient Care Coordinator

2 months ago

North Little Rock, Arkansas, United States FYZICAL Therapy and Balance Centers Full time
Job Overview

As a Client Relations Associate at FYZICAL Therapy & Balance Centers, you will play a vital role in ensuring a positive experience for our patients. Your enthusiasm for assisting others and your ability to communicate effectively will be essential in this position.

In this role, you will be the first point of contact for patients, making a lasting impression as they arrive at our modern facility. You will collaborate with a dedicated team focused on helping individuals regain their quality of life through personalized treatment plans.

Key Responsibilities
  • Welcome patients warmly upon their arrival to foster a welcoming environment.
  • Handle appointment confirmations, reminders, and cancellations through various communication channels.
  • Oversee front office operations, including phone management, email correspondence, and patient interactions.
  • Act as a liaison between patients, clinical staff, and referring healthcare providers.
  • Process insurance claims and ensure timely follow-ups on outstanding claims.
  • Discuss treatment costs and payment options with patients transparently.
  • Collect payments and manage insurance verifications effectively.
  • Maintain up-to-date knowledge of different insurance plans and networks.
  • Utilize scheduling software for patient appointments and record-keeping.
  • Communicate efficiently with management and clinical teams regarding patient arrivals and scheduling.
Essential Qualifications
  • High school diploma or equivalent qualification.
  • Possession of a valid driver's license and reliable transportation.
  • Strong communication skills with the ability to multitask and pay attention to detail.
  • Positive demeanor, strong work ethic, and a compassionate approach to patient care.
  • Excellent organizational skills and integrity.