Patient Care Triage Specialist
2 weeks ago
Position Overview: The Patient Care Triage Specialist plays a crucial role in assessing patient needs and facilitating appropriate care pathways. This position involves engaging with patients via phone to provide essential pre-operative and post-operative education, as well as reviewing laboratory results and diagnostic assessments.
Work Schedule:
Monday to Friday, 7:30 AM to 4:30 PM
Key Responsibilities:
- Assessing and prioritizing patient inquiries through effective triage.
- Managing nurse communications during clinic hours or when nurses are unavailable.
- Delivering comprehensive patient education tailored to individual needs.
- Employing critical thinking to differentiate between urgent and routine care requirements.
- Overseeing prescription refill requests efficiently.
- Ensuring patient confidentiality is upheld at all times.
- Collaborating with physicians, nursing staff, and other team members as necessary.
- Fostering a culture of teamwork, respect, and service towards colleagues and patients.
- Documenting patient symptoms, nursing assessments, and provided advice accurately in the electronic medical record (EMR).
- Completing necessary paperwork for prior authorizations, FMLA/disability claims, and cardiac evaluations.
- Coordinating appointments and necessary diagnostic tests.
- Reviewing and addressing laboratory results with patients over the phone as required.
- Performing additional related duties as assigned.
Qualifications:
Candidates must be graduates of an accredited nursing program and hold an active, unrestricted Registered Nurse License. A minimum of one year of clinical experience in a physician's office, home health, critical care, or emergency settings is preferred. Experience with patient interactions via telephone is advantageous, and prior triage experience is highly desirable.
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