Service Operations Manager

2 weeks ago


Orlando, Florida, United States Boulevard Tire Full time
Job Title: Service Manager

JOB SUMMARY: Oversee the management of service operations, ensuring that customer service calls are handled efficiently and effectively.

ESSENTIAL FUNCTIONS

  • Ensure consistent attendance and punctuality.
  • Surpass performance benchmarks for service quality and efficiency.
  • Lead and mentor a team of automotive technicians and service personnel.
  • Implement and uphold company policies and operational procedures.
  • Coordinate fleet service schedules and manage incoming service requests.
  • Assist clients at the service desk and generate work orders.
  • Supervise the upkeep of fleet service vehicles.

ADDITIONAL RESPONSIBILITIES

  • Maintain a clean and organized workspace and equipment.
  • Efficiently manage tools and service equipment.
  • Comply with safety regulations.
  • Perform other duties as required.
  • Adapt to a flexible work schedule as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Familiarity with pneumatic tools and automotive systems.
  • Proficient in various automotive repair techniques.
  • Ability to comprehend and execute instructions accurately.
  • Awareness of workplace safety protocols.
  • Expertise in diagnosing and resolving mechanical issues.
  • Strong customer service and sales acumen.
  • Capacity to perform well under pressure.

QUALIFICATIONS

  • Successful completion of pre-employment assessments.
  • Valid driver's license is mandatory.
  • Proficient in English communication.
  • Physically and mentally capable of performing job responsibilities safely.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Ability to handle and manipulate various objects.
  • Effectively operate machinery and processes.
  • Engage in physical activities and manage materials.
  • Work in diverse environmental conditions.
  • Lift weights and participate in physical exertion.


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