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Service Operations Manager

2 months ago

Orlando, Florida, United States Advanced Material Handling Systems Full time
Job Overview

POSITION SUMMARY

The Service Operations Manager is responsible for overseeing the service department's daily functions, ensuring that all operations are executed efficiently and in compliance with established protocols. This role involves managing a team of technicians and administrative personnel, while also engaging with clients to address their service requirements and collaborating with suppliers to coordinate the necessary materials and services.

KEY RESPONSIBILITIES

  • Supervise all service activities, ensuring the upkeep of the facility and the maintenance of service vehicles.
  • Coordinate the safe and effective operations of all service staff.
  • Manage the service office and personnel to guarantee that internal processes are carried out accurately and promptly.

ESSENTIAL SKILLS AND QUALIFICATIONS

  • Proficiency in Microsoft Office Suite and DIS operating systems.
  • Strong commitment to organizational values and standards.
  • Exceptional attention to detail and quality assurance.
  • Outstanding customer service and communication abilities.
  • Effective time management and organizational skills.
  • Ability to foster teamwork and collaboration.
  • Capability to handle multiple tasks simultaneously.
  • Responsible for the operational readiness of the branch, including emergency response.
  • Ensure compliance with safety and operational standards for the facility and service fleet.
  • Conduct performance evaluations for service personnel.
  • Maintain open communication with clients and staff regarding ongoing projects.
  • Address any billing discrepancies or customer grievances promptly.
  • Collaborate with warranty and technical training teams to enhance service delivery.
  • Work closely with the Safety Director to uphold safe working conditions.
  • Implement disciplinary measures for policy violations as necessary.
  • Participate in the recruitment and onboarding of new service staff in conjunction with HR.
  • Facilitate team meetings and training sessions as required.
  • Oversee the management of the Full Maintenance equipment portfolio.
  • Ensure service operations yield profitable outcomes.

EXPERIENCE AND EDUCATION

A robust background in the repair of forklifts or heavy machinery is essential, along with a proven track record in personnel management and professional ethics. Basic computer literacy, particularly in Microsoft Office, is required.

EDUCATIONAL REQUIREMENTS

A high school diploma or GED is mandatory. Certifications related to industrial equipment are advantageous. Candidates must possess a valid driver's license and be able to obtain and maintain a forklift certification.

WORK ENVIRONMENT

The role demands the ability to multitask in a dynamic environment, necessitating a proactive approach to work. Physical stamina is required for various tasks, including lifting and maneuvering equipment. The position is situated in a maintenance setting, which may involve exposure to mechanical components and other operational hazards, necessitating adherence to safety protocols.

DISCLAIMER

The responsibilities outlined above are intended to convey the general nature and level of work performed by individuals in this role. This is not an exhaustive list of all duties and responsibilities, and the company reserves the right to modify these as needed to meet organizational objectives.

Advanced Material Handling Systems is an Equal Opportunity Employer and maintains a Drug-Free Workplace.