Service Operations Manager

4 days ago

Orlando, Florida, United States Dobbs Equipment Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at Dobbs Equipment. As a key member of our service department, you will be responsible for overseeing the daily operations of our service team, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Service Team Supervision: Supervise and manage a team of service technicians, ensuring that they have the necessary tools and resources to perform their duties efficiently.
  • Schedule Management: Maintain a schedule of shop work, assigning personnel to specific work orders and ensuring that deadlines are met.
  • Customer Communication: Interact with customers to explain quotes and any changes within the quote prior to services being performed, ensuring customer satisfaction.
  • Service Improvement: Identify opportunities for service improvement and implement changes to enhance the overall customer experience.
  • Training and Development: Monitor training needs and provide for the delivery of such training as required, ensuring that the service team has the necessary skills to perform their duties effectively.
Requirements
  • Leadership Experience: Proven leadership experience in a service or operations role, with a strong track record of managing teams and achieving results.
  • Customer Focus: A customer-focused approach, with a strong ability to communicate effectively with customers and provide exceptional service.
  • Analytical Skills: Strong analytical skills, with the ability to interpret data and make informed decisions.
  • Industry Knowledge: Familiarity with industrial equipment, such as construction or forestry equipment, is preferred.
Working Conditions

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to:

  • Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves and etc.
  • Ability to use full range of motion for back, arms, hands, and fingers.
  • Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
  • Able to use hand tools, fuel hoses, lubrication systems on all equipment
  • Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
  • The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
  • Specific vision abilities required by this job include close, distance and color vision.
  • The employee is regularly required to talk or hear at moderate noise levels.

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