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Service Operations Supervisor
2 months ago
Service Operations Supervisor
SUMMARY
Lead the service department to ensure operations are executed efficiently and effectively while adhering to established protocols. Supervise the facility and manage a team of technicians and administrative personnel. Engage with clients to address their service requirements and collaborate with suppliers to oversee the materials and services provided.
DETAILED JOB DESCRIPTION
The Service Operations Supervisor is responsible for all service-related activities, ensuring the upkeep of the branch's facility and grounds, as well as the maintenance of the service fleet vehicles. This role coordinates the safe and effective workflow of all service staff. Additionally, it involves managing the service office and personnel to guarantee that internal processes are performed accurately and promptly.
KEY RESPONSIBILITIES
- Proficient in Microsoft Excel, Word, PowerPoint, and DIS operating systems.
- Demonstrate a strong commitment to company values.
- Ensure precision, quality, and meticulous attention to detail.
- Exhibit strong customer relationship management skills.
- Possess excellent verbal and written communication abilities.
- Display effective time management and organizational skills.
- Foster team collaboration and development.
- Manage multiple tasks efficiently.
- Responsible for facility operations and responding to after-hours emergencies.
- Maintain the branch's facility, grounds, and fleet vehicles to industry standards.
- Provide a safe and clean working environment and equipment.
- Ensure machinery and equipment meet safety operating standards.
- Oversee the maintenance of service fleet vehicles for optimal performance.
- Conduct performance evaluations for all service staff.
- Manage the service office to ensure accurate and timely internal operations.
- Communicate effectively with customers and employees regarding ongoing work.
- Address billing discrepancies and customer complaints promptly.
- Collaborate with the Warranty Clerk to facilitate warranty claims.
- Work with Technical Training staff to schedule and provide technical assistance and training.
- Coordinate with the Service Writer to provide timely and accurate service quotes.
- Partner with the Safety Director to ensure safe working conditions and training.
- Administer procedures and report any incidents involving employees or customers.
- Collaborate with Corporate Service Manager and Office Coordinator to enhance service operations.
- Ensure compliance with established procedures among employees.
- Implement appropriate disciplinary measures for policy violations.
- Assist in the recruitment and hiring of new service personnel in collaboration with HR.
- Facilitate team meetings as scheduled.
- Oversee the Full Maintenance equipment portfolio.
- Manage service operations to achieve profitable outcomes.
EXPERIENCE REQUIREMENTS
A solid background in forklift or heavy machinery repair is essential. A proven track record in personnel management and strong professional ethics is required for this role. Basic proficiency in Microsoft Office is necessary.
EDUCATION AND CERTIFICATION REQUIREMENTS
A high school diploma or GED is required.
Certifications in industrial equipment are preferred.
Candidates must be able to obtain and maintain a forklift license for all equipment.
A valid driver's license is required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The role requires the ability to multitask and thrive in a fast-paced environment. Candidates must demonstrate safe work practices and a proactive attitude. Physical stamina is necessary for continuous movement, including climbing, reaching, pushing, and lifting. The work environment may involve exposure to moving mechanical parts, dust, fumes, chemicals, or solvents, necessitating knowledge of proper safety protocols.
DISCLAIMER
The above statements are intended to describe the general nature and level of work performed by individuals in this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Toyota Material Handling Systems is an Equal Opportunity Employer and maintains a Drug-Free Workplace.
