Field Service Operations Manager

5 days ago

Champlin, Minnesota, United States MDS Staffing Full time
Job Summary

MDS Staffing is seeking a highly skilled and experienced Field Service Operations Manager to lead our team of Field Service and Test staff. As a key member of our organization, you will be responsible for managing the performance, safety, and training of our staff, as well as ensuring the successful execution of our projects and customer service objectives.

Key Responsibilities
  • Leadership and Management
    • Lead, manage, and mentor the Field Service and Test staff to achieve exceptional performance and growth.
    • Set clear goals and objectives, assess progress, and instill a performance-oriented culture with a focus on accountability.
  • Strategic Planning and Coordination
    • Develop and implement strategies to build, retain, and engage all employees through inclusion and teamwork.
    • Coordinate with various technical disciplines within the organization to collaborate, optimize, and improve work and staff.
  • Project Management and Execution
    • Assist all levels of Management in articulating capabilities and capacity in support of project and customer service objectives.
    • Identify, mentor, and coach the development of inexperienced staff and elevate the overall safety, technical, and professional expertise of the team.
  • Quality and Compliance
    • Ensure and document that staff are current with relevant safety training, technical certifications, and industry qualifications.
    • Establish system testing requirements and plans and assist in equipment inspections and startup and troubleshooting of low and medium voltage switchgear, ATS's, circuit breakers, protective relays, and control systems.
  • Customer Service and Support
    • Collaborate with assistant project managers, engineers, and technicians to meet project deliverables, contract requirements, schedule, and budget expectations.
    • Review technical vendor submittals for installation and commissioning requirements.
  • Additional Responsibilities
    • Assist with estimating project costs to sales.
    • Support compliance of Quality Assurance requirements according to ISO 9001:2015, customer, national, and international standards.
    • Support the development and maintenance of project schedules and manpower requirements.
    • Create and maintain department documentation such as work instructions, guides, and new employee onboarding plans.
    • Manage 24/7 technical support for field startups, warranty claims, and maintenance contracts.
    • Oversee troubleshooting and assistance in the configuration of control systems utilizing PLC/HMI control platforms.
    • Develops and maintains effective working relationships with manufacturers and vendor representatives.
    • Resolve customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.
    • Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.
    • Oversee the development and implementation of training plans and documentation for client applications.
    • Create and maintain equipment calibration logs and oversee equipment asset management.
    Requirements
    • Education and Experience
      • 5+ years of experience in a Field Service role/Electrical equipment testing.
      • 2+ years of staff management experience preferred.
    • Skills and Qualifications
      • Experience with programming PLCs and HMIs.
      • Proven experience working with diverse customers, troubleshooting, emergent support.
      • Understanding of 3-phase power systems is preferred. Power distribution, AC/DC, Voltage Circuit Theory, and practical troubleshooting skills.
      • Training in electrical theory and technologies. Understanding of low voltage and/or medium voltage electrical equipment is preferred.
      • Diesel Power generation related controls and experience, including parallel systems.
      • Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing.
      • Reading schematics and blueprints for power control, automation, and customer technical support.
      • Superior problem-solving, project management, and analytical skills.
      • Working knowledge of Microsoft Office products, including Outlook, Excel, Word, PowerPoint.
    • Additional Requirements
      • This position requires the ability to sit, and bend or stand for extended periods of time.
      • Ability to operate testing equipment safely and effectively.
      • Must have the ability to work flexible hours, weekends, holidays, and night work; this includes out-of-town.
      • Must carry a mobile phone and be available to take customer calls.
      • Must possess and maintain a valid Driver's license in good standing.
      • Must possess and maintain a valid United States Passport for international travel.
      • Must be self-motivated, have good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience.
      • Demonstrated effective supervisory and leadership skills.

  • Environmental Services Director

    3 days ago

    Champlin, Minnesota, United States Ebenezer Senior Living Full time

    Job Summary:Ebenezer Senior Living seeks a highly skilled and experienced Environmental Services Director to oversee the maintenance and upkeep of our properties. As a key member of our team, you will be responsible for ensuring the smooth operation of all major utility, life safety, and security systems.Key Responsibilities:Monitor the condition of...

  • Field Service Engineer

    2 weeks ago

    Champlin, Minnesota, United States MDS Staffing Full time

    Overview:MDS Staffing is seeking a skilled Field Service Engineer (FSE) who will be tasked with the assessment and installation of technical equipment, collaborating with contractors on-site to ensure successful deployment and providing updates on project progress. Responsibilities include maintaining, diagnosing, and repairing client equipment as necessary....

  • Field Service Mechanic

    2 weeks ago

    Champlin, Minnesota, United States Crown Equipment Full time

    Company Overview:Crown Equipment Corporation stands as one of the largest manufacturers of lift trucks globally, providing local support on an international scale with over 15 manufacturing facilities and more than 500 retail locations across 80 countries. Our extensive sales and service network ensures that customers have access to a wide range of quality...

  • Labor Operations Manager

    20 hours ago

    Champlin, Minnesota, United States Egan Company Full time

    About the RoleWe are seeking a highly skilled Labor Manager to join our Service group in Champlin, MN. As a Labor Manager, you will play a vital role in overseeing the coordination of our Limited Energy workforce within our Service group, ensuring the timely and successful completion of our projects.Key ResponsibilitiesWorkforce Coordination: Coordinate...

  • Service Operations Coordinator

    1 week ago

    Champlin, Minnesota, United States Egan Company Full time

    Job DescriptionOverview:Egan Company is in search of qualified candidates for the role of Service Dispatch Coordinator. This position is pivotal in managing customer communications, scheduling appointments, and orchestrating daily tasks for Service Field Technicians. Your capacity to handle multiple responsibilities, prioritize effectively, and foster strong...

  • Field Service Representative

    5 days ago

    Champlin, Minnesota, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Technician to join our team at Jobot. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing complex technical equipment at customer sites.Key ResponsibilitiesPerform installation, preventive maintenance, and repair of equipment at...

  • Field Service Technician

    5 days ago

    Champlin, Minnesota, United States Jobot Full time

    Job SummaryWe are seeking a seasoned and dynamic Field Service Technician to join our Engineering team at Jobot. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing complex technical equipment at customer sites.Key ResponsibilitiesPerform installation, preventive maintenance, and repair of equipment at...

  • Service Operations Coordinator

    2 weeks ago

    Champlin, Minnesota, United States Egan Company Full time

    Job DescriptionOverview:Egan Company is looking for candidates for a Service Dispatch Coordinator role. This position involves managing customer communications through phone and email, scheduling appointments, and coordinating daily tasks for Service Field Technicians. Your skills in multitasking, prioritizing, and fostering strong relationships will be...

  • Service Operations Coordinator

    1 week ago

    Champlin, Minnesota, United States Egan Company Full time

    Job DescriptionOverview:Egan Company is looking for qualified candidates for the position of Service Dispatch Coordinator. This role is essential in managing customer communications through phone and email, scheduling appointments, and overseeing the daily tasks assigned to Service Field Technicians. Your skills in multitasking, prioritization, and...

  • Restaurant Operations Manager

    2 weeks ago

    Champlin, Minnesota, United States Pizza hut Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant General Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest service, and driving sales growth.Key ResponsibilitiesManage daily restaurant...

  • Financial Operations Manager

    2 weeks ago

    Champlin, Minnesota, United States Pioneer Power Solutions Inc. Full time

    Financial Operations ManagerJob Title: Financial Operations ManagerCompany: Pioneer Power Solutions Inc.About Us: Pioneer Power Solutions Inc. is a premier provider of generator and mobile EV charging solutions, catering to a diverse range of sectors. With a proven history of excellence since 2003, we have established a strong reputation for reliability and...

  • Project Operations Leader

    2 weeks ago

    Champlin, Minnesota, United States Egan Company Full time

    Job DescriptionOverview:The Operations Manager oversees the management of Senior Project Managers, Project Managers, and Assistant Project Managers within the Egan Company, while collaborating with various departments such as CAD/Modeling, fabrication, and field personnel on significant projects. The primary goal is to ensure that all projects adhere to...

  • Environmental Services Director

    13 hours ago

    Champlin, Minnesota, United States Ebenezer Full time

    Job SummaryWe are seeking a highly skilled and experienced Environmental Services Director to join our team at Ebenezer. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our assisted living and memory care properties.Key ResponsibilitiesFacilities Management: Oversee the maintenance and upkeep of...

  • Procurement Operations Coordinator

    2 weeks ago

    Champlin, Minnesota, United States Egan Company Full time

    Position Overview:Egan Company is on the lookout for a skilled individual to fill the role of Procurement Specialist within our Electrical division. This position is pivotal in fostering long-term business development with both new and existing clientele across various sectors. We seek candidates with robust analytical skills and critical thinking...

  • Environmental Services Director

    3 days ago

    Champlin, Minnesota, United States Fairview Health Services Full time

    Job Summary: We are seeking an experienced Environmental Services Director to join our team at Fairview Health Services. As a key member of our organization, you will be responsible for overseeing the general maintenance and upkeep of our facilities, ensuring a clean and safe environment for our patients and staff.Key Responsibilities:Develop and implement...

  • Service Technician for Water Systems

    2 weeks ago

    Champlin, Minnesota, United States Jobot Full time

    Position Overview:We are currently seeking a dedicated and experienced Service Technician specializing in water systems. This role involves extensive travel and is essential for ensuring the operational efficiency of our technical equipment at various client locations.About Us:We are a leading water services company committed to providing high-quality...

  • Construction Project Manager

    2 weeks ago

    Champlin, Minnesota, United States Egan Company Full time

    Job OverviewEgan Company is on the lookout for skilled professionals to fill the role of Project Manager within our curtainwall and metal panel construction division (InterClad). This position, based in Champlin, MN, is pivotal in overseeing project management and providing leadership for multiple construction initiatives, or segments of larger projects,...

  • Automotive Retail Operations Leader

    2 weeks ago

    Champlin, Minnesota, United States HEARTLAND TIRE, INC Full time

    At Heartland Tire, we understand that a remarkable team is essential for creating a successful organization. As a family-owned and operated enterprise for over five decades, and one of the rapidly expanding tire and service providers in Minnesota, we take pride in witnessing our team members enhance their skills and build rewarding careers. Our guiding...

  • Treasury Services Consultant

    2 weeks ago

    Champlin, Minnesota, United States Granite Bank Full time

    Job Title: Treasury Management SpecialistCompany: Granite BankLocation: Champlin, MN About Us: Granite Bank is a family-owned community bank known for its strong reputation and commitment to serving the local community. We pride ourselves on offering competitive compensation, comprehensive benefits, and a progressive work culture that fosters growth and...

  • Project Manager

    4 months ago

    Champlin, Minnesota, United States Egan Company Full time

    We're growing and looking for a Project Manager to join our Industrial Controls team in Champlin, MN. If you thrive on turning challenges into successful customer solutions, this is the role for you.ResponsibilitiesManage various trades and projects within approved budgetary and time constraints. Provide technical and management advice and assistance to...