Automotive Customer Engagement Specialist

2 weeks ago


Danvers, Massachusetts, United States Herb Chambers Chrysler Dodge Jeep Ram FIAT of Danvers Full time


Herb Chambers Chrysler Dodge Jeep Ram FIAT of Danvers is excited to present an excellent opportunity for a dedicated individual to embark on a fulfilling career path. We are in search of a Client Care Specialist to join our Business Development Center (BDC).

This role is pivotal in managing internet inquiries, responding to inbound calls, and enhancing customer loyalty.

Key Responsibilities:

  • Acquire knowledge of vehicles by examining their features, specifications, and advantages; evaluate and differentiate from competing models.
  • Oversee online inquiries through the dealership's website and various digital platforms.
  • Coordinate customer appointments for the sales team.
  • Engage with customer leads and cultivate relationships to facilitate sales closures.
  • Enhance the internet sales segment and broaden the existing customer network.

Benefits Offered:

  • Health and Dental Insurance
  • 401K plan with company contribution
  • Flexible working hours
  • Paid time off

Requirements:

  • Availability for a flexible schedule, including weekends
  • Self-motivated and driven by performance
  • Willingness to participate in training sessions
  • Demonstrated sales experience; automotive sales experience is a plus but not mandatory
  • Excellent written and verbal communication abilities
  • Highly organized with a quick learning aptitude
  • Proficient computer and typing skills
  • Professional and approachable demeanor


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