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Customer Service Coordinator

2 months ago

Danvers, Massachusetts, United States Kelly Volkswagen Full time
Position Overview: We are seeking a dedicated Customer Service Coordinator to enhance our team. The ideal candidate will possess automotive knowledge and hold a valid driver's license. Daily responsibilities will involve engaging with clients, managing phone communications, and delivering outstanding customer service.

Employee Benefits:
  • Attractive Compensation
  • Comprehensive Medical and Dental Coverage from Day 1
  • Retirement Plan after 90 days
  • Paid Time Off
  • Sick Leave
  • Vacation Days
  • Paid Training Programs
  • Opportunities for Career Growth
Key Responsibilities:
  • Managing phone calls and coordinating service appointments
  • Enhancing customer satisfaction through relationship building
  • Upholding the company's commitment to ethical practices, professional appearance, and superior customer service
  • Tracking the status of vehicles throughout the day and providing regular updates to clients
  • Boosting profitability by optimizing sales and implementing promotional strategies
  • Supervising technicians in their tasks, including time management, parts procurement, and job completion
  • Participating in quality assurance processes
  • Contributing to the creation and documentation of standard operating procedures as necessary
Required Qualifications:
  • High school diploma or equivalent
  • Valid commercial driver's license with a clean driving record
  • Formal training in service advisory skills, customer satisfaction, and quality assurance
  • Experience as an automotive service advisor
  • Fluency in reading, writing, and speaking English
  • Ability to focus and complete tasks despite interruptions
  • Strong multitasking capabilities
  • Proficient in the use of computers and office equipment
About Our Company: Kelly Volkswagen is a family-owned dealership that has been serving the community for many years. Our commitment to "Honest Sales and Excellent Service" has been the cornerstone of our success. We are continually in search of exceptional individuals who can help us maintain the highest standards of customer service. Our philosophy is simple: by hiring great people and treating them like family, we ensure they provide outstanding care to our customers.

We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.