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Automotive Customer Support Representative
2 months ago
Herb Chambers Chrysler Dodge Jeep Ram FIAT of Danvers is excited to present a remarkable opportunity for individuals looking to embark on a fulfilling career. We are in search of a Client Care Specialist to join our Business Development Center (BDC) team.
This role will focus on managing online inquiries, responding to incoming calls, and enhancing customer loyalty.
Key Responsibilities:
- Gaining insights into vehicle specifications by analyzing features, capabilities, and comparing them with competitor offerings.
- Overseeing online inquiries via the dealership's website and various digital platforms.
- Coordinating customer appointments for the sales team.
- Following up on customer inquiries and nurturing relationships to facilitate sales closures.
- Expanding the internet sales segment and growing the existing customer base.
Benefits Offered:
- Comprehensive Health & Dental Insurance
- 401K Plan with Company Contribution
- Flexible Work Schedule
- Paid Time Off
Applicants should possess a flexible schedule and be available for weekend shifts. Ideal candidates will be self-driven and motivated by performance metrics. Training attendance is required. Previous sales experience is advantageous, particularly in the automotive sector, though not mandatory. Strong communication skills, both written and verbal, are essential. Candidates should be organized, quick learners, and proficient in computer and typing skills. A professional and friendly demeanor is expected.
