Claims Customer Support Specialist
2 weeks ago
Position Title: Customer Service Representative - Claims
Company Overview: At Security National Financial, our commitment is to deliver exceptional services in Life Insurance, Mortuary, Cemetery, and Mortgage sectors. We take pride in being recognized as a 'Top Workplace' for five consecutive years.
Role Overview: As a Customer Service Representative, you will play a crucial role in managing incoming and outgoing communications with policyholders and funeral homes, while also handling data entry for new life insurance claims. This is an entry-level role with a standard Monday to Friday schedule.
Key Responsibilities:
- Handle inbound and outbound calls from policyholders, beneficiaries, and funeral homes.
- Review contracts for any financial discrepancies.
- Process life insurance claims efficiently.
- Deliver outstanding customer service via phone and email.
- Assist with special projects as required.
What We Value in You:
- Strong customer service orientation.
- Self-motivated and proactive attitude.
- Friendly, dynamic, and engaging personality.
- Team player with a collaborative spirit.
- Detail-oriented with excellent organizational skills.
- Able to manage multiple tasks effectively.
Essential Qualifications:
- Basic computer skills.
- Typing speed of at least 35 words per minute.
- Familiarity with Microsoft Office Suite (Outlook, Excel, Word).
- Strong attention to detail.
- Quick learner of new processes and procedures.
- Able to work independently and collaboratively.
- Availability for a Monday to Friday schedule from 8:00 AM to 5:00 PM.
- Ability to sit for extended periods and perform repetitive tasks.
- Capability to lift up to 15 pounds when necessary.
Education and Experience:
- High school diploma or equivalent is required.
- 1-2 years of relevant work experience is preferred.
- Bilingual in English and Spanish is a plus.
Company Culture: We pride ourselves on our great company culture, having been recognized as a top workplace for five years running.
Benefits:
- Two weeks of paid time off, ten paid holidays, and accrued sick leave.
- Comprehensive health benefits including medical, dental, and vision options.
- 401(k) plan with company matching to help you prepare for the future.
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