IT Support Operations Manager

2 weeks ago


Frederick, Maryland, United States Encentric, Inc. Full time
Position Overview

Performance Location: Hybrid remote and onsite.

Availability: Immediate.

Role Summary: Encentric, Inc. is seeking a skilled IT Help Desk Manager/Project Manager to oversee a dedicated team that delivers information management and technology support services. This role is essential for supporting various governmental health agencies.

Security Clearance: Active Secret clearance is required.

Educational Qualifications: An Associate's Degree is mandatory.

Certifications: Candidates must hold either a GSEC or CompTIA Security+ Certification.

Experience Requirements:

  • A minimum of 3 years in a managerial capacity.
  • At least 3 years of experience in customer support.
  • Minimum of 3 years providing functional and technical IT assistance.
  • Experience with the Defense Health Agency is preferred.

Key Responsibilities:

  • Lead, coordinate, and manage various initiatives and projects to ensure timely delivery of services.
  • Act as the primary point of contact for the management and coordination of IT help desk support, including scheduling, project timelines, reporting, and response processes.
  • Ensure sufficient IT help desk support is available based on current workload demands.
  • Evaluate technical and personnel challenges, collaborating with stakeholders to propose enhancements to processes and documentation for improved efficiency.
  • Identify and leverage opportunities for automation within information management and technology requirements.

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