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Operations Manager

2 months ago

Frederick, Maryland, United States Global Enterprise Services, LLC Full time
Project Manager

In the role of Project Manager, you will take charge of supervising Contractor personnel, orchestrating various initiatives and projects, and overseeing helpdesk support operations. Your responsibilities will include assessing challenges, recommending enhancements, and ensuring the effective delivery of IT services.

  • Oversee and manage all Contractor personnel.
  • Coordinate, facilitate, and monitor initiatives and projects with diverse timelines and scopes.
  • Act as the main point of contact for helpdesk support management and coordination.
  • Maintain a sufficient level of helpdesk support.
  • Evaluate technical, functional, and personnel challenges to suggest process enhancements.

Qualifications:

  • A minimum of 3 years' experience in a leadership position.
  • A minimum of 3 years' experience in customer support roles.
  • A minimum of 3 years' experience in providing functional or technical IT assistance.

Clearance Level: Secret