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IT Operations Manager

2 months ago

Frederick, Maryland, United States Battelle National Biodefense Inst Full time
Job Summary

Battelle National Biodefense Institute is seeking a highly skilled Network Administrator to join our team. As a Network Administrator, you will be responsible for the day-to-day management of our network infrastructure, including Cisco switches, phone systems, and other network devices.

Key Responsibilities
  • Deploy and administer Cisco Firepower firewall/VPN, Cisco switches, and other network devices in a secure environment.
  • Manage voice telecommunications systems.
  • Monitor system logs/e-mail alerts and activity on network devices and troubleshoot problems with network connectivity.
  • Perform Cisco IOS and other network device patching/upgrades, device hardening, and help maintain certification and accreditation of the systems.
  • Follow the change management process when making changes to the systems/major applications.
  • Follow and keep existing documentation updated and create documentation for new procedures.
  • Respond to tickets escalated from the first level Service Desk and other IT teams.
  • Attend and actively participate in weekly meetings. Coordinate with other staff engaged in similar tasks.
  • Help the rest of the team with management of Microsoft and VMware servers.
  • Maintain a broad knowledge of network devices and applications.
Requirements
  • A minimum of three to five years of Cisco device work experience (or a degree in a related field) is preferred.
  • Industry recognized certifications such as CCNA or CCNP are required.
  • Advanced knowledge of and troubleshooting experience with Cisco switches and LAN/WAN configuration.
  • Experience with Cisco Firepower firewall/VPN is a plus.
  • Possesses knowledge of network security, understanding of vulnerabilities and countermeasures.
  • Knowledge of and troubleshooting experience with Microsoft and VMware servers is desired.
  • Experience with Microsoft Exchange, Microsoft SQL Server, Microsoft and other webservers, Network Attached Storage, and VoIP are a plus.
  • Working knowledge of common operating systems and software applications.
  • Effectively communicates issues and resolutions to all levels of the organization.
  • Ability to keep confidentiality of sensitive information.
  • Good interpersonal skills and ability to work well with team members.
  • Ability to provide technical support over the phone or in online meetings. Professional demeanor and earlier customer service experience are strongly desired.
  • Good problem-solving skills. Ability to handle constantly changing flow of tasks, be able to multitask effectively during busy times, and exercise patience and professionalism during stressful situations.
  • Ability to work responsibly with or without direct supervision.
  • Skills and experience to support laboratory activities and work in accordance with NBACC's management system (e.g., ISO).
  • Must be a citizen of the United States, able to obtain and maintain an interim secret clearance leading to a top-secret clearance and suitability for DHS.
  • Participation in the Immunization Program, Medical Surveillance Program and/or enrollment in the Personnel Reliability Program (PRP) may be required, dependent upon position and/or business needs.
  • May be required to participate in NBACC's alternative work schedule and/or on-call schedule, dependent upon business needs.
Working Conditions

The selected candidate will be required to work in a fast-paced environment with multiple priorities and deadlines. The ability to multitask, maintain composure under pressure, and utilize effective time management skills to prioritize tasks is essential.

Battelle National Biodefense Institute is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.