Sales Operations Manager

2 months ago

Frederick, Maryland, United States Metrie Full time

Who We Are

Metrie is a multi-national leader in the millwork industry with over 30 locations that produces and sells interior finishings across North America. We're passionate about making a difference by helping our customers transform their houses into homes and love where they live You've probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

What You'll Do

The Sales Operations Manager is responsible for oversight over all support functions essential to running our business. These include planning, reporting, sales goal setting and management, sales process optimization, sales job design and training, and recruiting and onboarding inside sales talent. This person will also be responsible for developing and maintaining positive customer relationships and keeping current on company products and market conditions. The Sales Ops Manager will report to the Regional Director and is a member of the Leadership Team for the region.

Location: You will be based out of our Frederick, MD office.

As our Sales Operations Manager, we need your in-depth knowledge of sales, operations, our customers, and sound business acumen to:

  • Influence key stakeholders (Market/Sales Managers, Customers, CSS)
  • Proven to have work closely with sales leadership to align sales strategies with business objectives and are instrumental in forecasting, analytics and performance management.
  • Contribute to the delivery of quarterly and annual sales results that meet or exceed the regional targets.
  • Develops and implement strategies to improve sales productivity and effectiveness, often through the use of technology, market trends, and innovative practices.
  • Analyses market trends and sales date to identify opportunities for growth.
  • Identify and expand into new markets to generate sustainable and profitable growth.
  • Ensure that processes that drive, support or are impacted by the sales function (demand planning, procurement, pricing, sales excellence, challenger training strategies, etc.) are integrated into the day-to-day operation and conforming to agreed-upon standards of excellence.
  • Oversee the process for collecting and acting on customer data in the sales pipeline (i.e. HubSpot).
  • Act as a liaison between sales, operations, and customers to ensure delivery, product integrity, and service expectations are met and exceeded.
  • Collaborate within cross-functional teams and with regional colleagues to develop and implement strategies that drive excellence.
  • Serve as product knowledge expert, conduct product training sessions, and implement product improvement initiatives.
  • Guide and coach staff to achieve goals and provide feedback to encourage career growth

Who You Are

We would love to hear from you if you have:

  • Bachelor's degree or equivalent work experience in all or most aspects of sales, including growth strategies, distribution channel management, account development, and business planning.
  • Track record of establishing and maintaining effective working relationships and collaborating with customers & other team members from different departments and channels
  • Track record of successfully directing and supporting the implementation of company initiatives.
  • Proficiency with systems (Teams, SAP, Hubspot, OneStream, etc.) and Excel spreadsheets and strong written and oral communication skills.
  • Strong knowledge of financial planning and budgets and retail and/or wholesale sales principles, methods, practices and techniques.
  • Experience dealing and communicating effectively with senior team leaders.
  • Ability to conduct high quality presentations and facilitate meetings.

What Metrie Offers

  • A collaborative work environment with a clear strategy and goals
  • A competitive base salary and profit-sharing program
  • Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the moth following hire
  • 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months
  • Challenging and meaningful work, and the chance to participate on cross-functional teams across the company
  • Development opportunities - We recognized potential in our people and strive to offer various opportunities for advancement, training, and personal growth
  • Family-oriented culture, focused on putting our people first

How to Apply?

Come work with us Send us your resume by clicking "Apply Now". We look forward to reviewing your application

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome any and all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed.

We are an E-Verify employer.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Cell phone reimbursement
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person

  • Retail Operations Manager

    8 hours ago

    Frederick, Maryland, United States Boscov's Full time

    Position OverviewAs a Retail Operations Manager, you will oversee various departments within our retail environment, ensuring smooth operations and exceptional customer service. Your role will encompass the following responsibilities:Key Responsibilities:1. **Department Oversight:** Manage and coordinate activities across multiple departments, including...

  • Store Operations Manager

    5 days ago

    Frederick, Maryland, United States Reeds Jewelers Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at REEDS Jewelers. As a key member of our store operations team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the smooth day-to-day operations of our store.Key ResponsibilitiesLead and manage the store's repair...

  • Operations Manager

    5 days ago

    Frederick, Maryland, United States Mr Handyman Full time

    Job Description:Mr. Handyman is seeking an experienced Operations Manager to oversee the daily operations of our business. As a key member of the team, you will report directly to the owner of the business and be responsible for handling service requests and customer complaints, managing the daily schedule, and helping to continually grow the business.Key...

  • Operations Manager

    5 days ago

    Frederick, Maryland, United States CVS Health Full time

    Job SummaryThe Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role requires strong leadership skills, initiative, and the ability to lead by example.Key ResponsibilitiesStore Leadership: Maintain an...

  • Assistant Manager

    5 days ago

    Frederick, Maryland, United States Maryland Centralized Processing Warehouse (Frederick, MD) Full time

    Job SummaryWe are seeking an experienced E-Commerce Operations Manager to join our team at Maryland Centralized Processing Warehouse (Frederick, MD). As a key member of our operations team, you will be responsible for overseeing all E-Commerce operations, including E-Commerce projects, collections, security, safety, processing sales, Team Member management,...

  • Used Car Sales Manager

    5 days ago

    Frederick, Maryland, United States DARCARS Automotive Group Full time

    Job OverviewAbout DARCARS Automotive GroupDARCARS Automotive Group is a leading automotive retailer seeking a highly skilled and experienced Used Car Sales Manager to join our team.Key ResponsibilitiesLeadership and DevelopmentDevelop and implement sales strategies to drive revenue growth and improve customer satisfactionProvide coaching and training to...

  • Dynamic Operations Manager

    1 week ago

    Frederick, Maryland, United States Domino's Full time

    Exciting Career Opportunity as an Assistant Manager**About the Role:**We are seeking a highly motivated and experienced Assistant Manager to join our dynamic team at Domino's. As a key member of our store management team, you will play a vital role in ensuring the smooth daily operations of our store.**Key Responsibilities:**Lead and motivate a team of...

  • Retail Operations Assistant Manager

    1 week ago

    Frederick, Maryland, United States Vireo Health Full time

    Job OverviewAbout UsAt Vireo Health, Inc., our goal is to integrate advanced technology, scientific research, and engineering within the cannabis sector. We are a physician-led organization with a dedicated team of over 500 professionals committed to creating exceptional cannabis products and customer experiences. Vireo takes pride in fostering a diverse...

  • Retail Operations Assistant Manager

    2 weeks ago

    Frederick, Maryland, United States Vireo Health Full time

    Job OverviewAbout UsAt Vireo Health, Inc., our goal is to integrate cutting-edge technology, scientific research, and engineering principles into the cannabis sector. As a physician-led organization, we are committed to providing exceptional cannabis products and customer experiences through a diverse workforce of over 500 dedicated professionals. We...

  • Strategic Growth Manager, Direct-to-Consumer Sales

    21 hours ago

    Frederick, Maryland, United States Legal & General America Full time

    About the RoleLegal & General America is seeking a highly skilled and experienced Strategic Growth Manager, Direct-to-Consumer Sales to join our team. As a key contributor to our strategic growth agenda, you will be responsible for driving the growth of our Direct-to-Consumer sales channel.Key ResponsibilitiesDevelop and execute strategies to drive sales...

  • Assistant General Manager

    3 days ago

    Frederick, Maryland, United States Wawa Full time

    Job Summary:As an Assistant General Manager at Wawa, you will be responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store.Key Responsibilities:Execute the corporate training plan for all CSAs and effectively conduct hands-on training to...

  • Operations Manager

    2 days ago

    Frederick, Maryland, United States Mr Handyman Full time

    **Job Summary**Mr. Handyman, a leading provider of home maintenance and repair services, is seeking an experienced Operations Manager to oversee the daily operations of our business. As a key member of our team, you will be responsible for handling service requests and customer complaints, managing the daily schedule, and helping to grow our business.**Key...

  • Retail Operations Assistant Manager

    1 week ago

    Frederick, Maryland, United States Vireo Health Full time

    Job OverviewAbout UsAt Vireo Health, Inc., our commitment is to leverage the best of technology, science, and engineering within the cannabis sector. We are a physician-led, customer-centric organization comprised of over 500 dedicated professionals focused on delivering top-tier cannabis products and customer experiences. Vireo is proud to maintain a...

  • Business Operations Manager

    5 days ago

    Frederick, Maryland, United States Mr Handyman Full time

    **Job Summary**Mr. Handyman, a leading provider of home maintenance and repair services, is seeking an experienced Operations Manager to oversee the daily operations of our business. As a key member of our team, you will be responsible for handling service requests and customer complaints, managing the daily schedule, and helping to grow our business.**Key...

  • Operations Manager

    5 days ago

    Frederick, Maryland, United States Mr Handyman Full time

    **Job Summary**Mr. Handyman is seeking an experienced Operations Manager to oversee the daily operations of our business. As a key member of the team, you will report directly to the owner and be responsible for handling service requests and customer complaints, managing the daily schedule, and helping to continually grow the business.**Key...

  • Retail Sales Specialist

    2 weeks ago

    Frederick, Maryland, United States Rack Room Shoes Full time

    Position Overview:As a key member of our retail team, you will embody the company's service standards with every customer interaction. Responsibilities:Achieve sales and operational objectives as outlined by store management while adhering to company policies and procedures. Serve as a role model for fellow team members by demonstrating accuracy and...

  • Store Operations Manager

    2 weeks ago

    Prince Frederick, Maryland, United States Domino's Franchise Full time

    Position OverviewRole: General ManagerDepartment: Store OperationsClassification: ExemptReports To: Regional Operations ManagerDirect Reports: Assistant General Manager, Customer Service Representatives, Pizza Makers, and Delivery ExpertsIndirect Reports: N/AAs a General Manager at Domino's, you are not just taking on a role; you are embarking on a career...

  • Strategic Growth Manager, Direct-to-Consumer Sales

    1 day ago

    Frederick, Maryland, United States Legal & General America Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Growth Manager, Direct-to-Consumer Sales to join our team at Legal & General America. As a key contributor to our strategic growth agenda, you will be responsible for driving the growth of our Direct-to-Consumer sales channel.Key ResponsibilitiesStrategic Growth and PlanningDevelop and...

  • Automotive Sales Consultant

    7 days ago

    Frederick, Maryland, United States Stapp Interstate Toyota Full time

    Position OverviewStapp Interstate Toyota, a reputable family-operated dealership with extensive experience in the automotive sector, is looking to enhance our vibrant sales team.NO PREVIOUS AUTOMOTIVE SALES EXPERIENCE NECESSARYThe Automotive Sales Consultant will manage the complete sales cycle from initiation to conclusion. This role encompasses the sale of...

  • Sales Lead

    3 days ago

    Frederick, Maryland, United States Ascena Full time

    Job Summary:The Sales Lead is a key member of the Ascena team, responsible for supporting the Store Manager and Co-Manager in overseeing the operational functioning of the store. This role requires a strong focus on client service, sales, and operational excellence.Key Responsibilities:Client Service: Ensure that the client remains the top priority while...