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Hotel Operations Manager

2 months ago

Frederick, Maryland, United States SilverLion Inc Full time

About the Role:

SilverLion Inc is seeking a highly skilled and experienced Hotel Operations Manager to join our team at ibis Styles Hamburg Alster City. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and overseeing the day-to-day operations of the hotel.

Key Responsibilities:

  • Provide warm and individualized care to our international guests, ensuring a seamless and enjoyable experience.
  • Complete administrative tasks in the reception area with precision and attention to detail.
  • Manage employees effectively, including creating work schedules and providing guidance and support as needed.
  • Oversee budget and revenue control in the areas of food and lodging, ensuring optimal financial performance.
  • Initiate training programs to promote the front office team's skills and knowledge.
  • Implement brand standards in close cooperation with hotel management, ensuring consistency and excellence in all aspects of hotel operations.

Requirements:

  • Completed vocational training in the hotel industry or comparable professional experience.
  • Fluent German and English skills, with excellent communication and interpersonal abilities.
  • Good PC skills, with proficiency in common software applications.