Front Desk Team Lead

2 hours ago


Charleston, West Virginia, United States Hilton Grand Vacations Full time
Front Desk Supervisor Job Description

Job Summary:

As a Front Desk Supervisor with Hilton Grand Vacations, you will play a key role in ensuring the smooth operation of our front desk team. Your primary responsibility will be to supervise and train a team of front desk agents to provide exceptional guest service and ensure efficient check-in and check-out processes.

Key Responsibilities:

  • Supervise and train front desk agents to meet high standards of guest service and quality.
  • Monitor and maintain accurate records of guest interactions and feedback.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Develop and implement strategies to improve front desk operations and guest satisfaction.

Requirements:

To be successful in this role, you will need:

  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience in a customer-facing role, preferably in the hospitality industry.

What We Offer:

Hilton Grand Vacations is committed to providing a positive and supportive work environment. As a Front Desk Supervisor, you will have the opportunity to:

  • Develop your leadership and management skills.
  • Work with a talented and dedicated team.
  • Contribute to the success of our company and make a real difference in our guests' experiences.


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