Senior Technical Operations Lead

2 weeks ago


Bryan, Texas, United States United Airlines Full time

Exciting Opportunity at United Airlines

At United Airlines, we are on a transformative journey to become the premier airline in aviation history. Our mission – Connecting People, Uniting the World – transcends mere transportation; it embodies our commitment to fostering opportunities in the communities we serve. With a diverse and inclusive workforce, we are dedicated to uplifting those around us as we expand our global presence.

About the Role

The Senior Technical Operations Lead will oversee the technical core support for Crew Operations Digital Technology Systems. This role is pivotal in guiding team members through the technical dimensions of their responsibilities, including design and programming. The lead will articulate new solutions and processes to the team while developing a comprehensive delivery strategy that incorporates essential technical measures.

Key Responsibilities:
  • Provide technical leadership and support for Crew Operations systems, ensuring the implementation of effective solutions.
  • Utilize expertise in Tibco and Java (with a preference for Kafka, AWS, and ODM) to coordinate with other Digital Technology teams for application updates and system enhancements.
  • Mentor and guide team members and contractors towards achieving technical excellence and effective people management.
  • Develop and execute a strategy for employee training and professional growth, ensuring development opportunities are available.
  • Conduct thorough testing and integration assessments for Core Support modifications, while monitoring daily system operations.
  • Assume overall technical responsibility, focusing on delivering high-quality and sustainable results through collaboration with various teams.
  • Act as the liaison between the technical team and management, effectively communicating progress, risks, and solutions.
  • Lead Incident Management discussions, providing direction for troubleshooting issues within the Crew Operations Digital Technology team and with external partners.
  • Assist in guiding the Core Support Team and Program Manager in project strategy and execution.
Operational Support:

United Airlines values diverse experiences and perspectives. We encourage individuals who meet the minimum qualifications to consider this opportunity. While preferred qualifications enhance candidacy, we welcome applicants who can contribute unique insights and skills.



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