Customer Support Professional

2 days ago


Savannah, Georgia, United States Mass Markets Full time

At Mass Markets, our goal is to provide exceptional customer service. As a Customer Service Representative, you will be responsible for handling inbound and outbound contacts in a courteous and professional manner.

About the Job

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. This role involves ensuring first call resolution through effective problem-solving and call handling.

Key Responsibilities
  • Handle inbound and outbound contacts in a timely and professional manner
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues as applicable
  • Accurately document and process customer claims in appropriate systems
Salary and Benefits

We offer an estimated salary of $45,000 - $55,000 per year, depending on experience, plus a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth.



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