Phone Support Professional

2 days ago


Savannah, Georgia, United States Mass Markets Full time

Job Description

The Phone Support Professional role at Mass Markets involves providing exceptional customer service through phone calls and email support. As a member of our customer service team, you will work closely with colleagues to resolve customer issues and improve overall customer satisfaction.

Main Responsibilities

  • Respond to customer inquiries in a timely and professional manner
  • Evaluate and resolve customer complaints through effective problem-solving and communication
  • Document customer interactions and issue resolutions
  • Collaborate with other teams to achieve business goals

Requirements and Qualifications

  • $52,000 - $62,000 per year, dependent on experience
  • Superior communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Familiarity with customer service software and systems

Why Join Us?

We value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company culture emphasizes teamwork, continuous learning, and employee growth.



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