Phone Support Professional
2 days ago
Job Description
The Phone Support Professional role at Mass Markets involves providing exceptional customer service through phone calls and email support. As a member of our customer service team, you will work closely with colleagues to resolve customer issues and improve overall customer satisfaction.
Main Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Evaluate and resolve customer complaints through effective problem-solving and communication
- Document customer interactions and issue resolutions
- Collaborate with other teams to achieve business goals
Requirements and Qualifications
- $52,000 - $62,000 per year, dependent on experience
- Superior communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with customer service software and systems
Why Join Us?
We value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company culture emphasizes teamwork, continuous learning, and employee growth.
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