Technical Support Professional

3 weeks ago


Savannah, Georgia, United States MCI Careers Full time
Your Responsibilities
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

As a Customer Service Team Member, you will also be responsible for accurately documenting and processing customer claims in appropriate systems, utilizing knowledge base and training to answer customer questions while following all required scripts, policies, and procedures.



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