Information Technology Manager
1 week ago
POSITION SUMMARY
Emery Oleochemicals is a leading global chemical enterprise with a rich history of over 175 years in innovation and technical expertise, dedicated to the development and provision of high-quality, natural-based chemicals for diverse industrial applications. Our commitment to excellence is reflected in our extensive product range, serving sectors such as automotive, construction, lubricants, packaging, agriculture, food and beverage, pharmaceuticals, textiles, electrical and electronics, furniture, and personal care.
With our headquarters situated in Cincinnati, OH, we operate manufacturing facilities and sales offices across Asia Pacific, Europe, and North America, supported by a skilled workforce of approximately 500 employees and a robust distribution network spanning over 50 countries worldwide.
We are in search of a proactive individual who will collaborate with our Business and Operations teams to assess current and future IT requirements, deliver business-oriented IT solutions, cultivate internal talent, and formulate departmental budgets. As a pivotal technology leader, the IT Manager will be responsible for establishing and sustaining the IT infrastructure, offering technical solutions, facilitating training, and proposing avenues for continuous enhancement. This role reports globally to the Director of IT and locally to the Regional Managing Director, based in our Cincinnati facility.
KEY RESPONSIBILITIES
- Lead and manage staff in a collaborative, team-oriented, and dynamic service environment by ensuring timely communication, coordinating team projects, providing coaching and mentoring, and establishing performance objectives with regular evaluations.
- Oversee Service Provider relationships and performance for the Cincinnati site, working in coordination with the global IT framework. This role involves direct collaboration with global service providers and local vendors for WAN/LAN, Security & Communications, Desktop Services, Data Center, Help Desk, SAP/ERP functionality, and Mobile Solutions.
- Assist team members in delivering second-level support to end users for all desktop and network-related incidents, including support for our SAP ERP system, addressing issues that service providers cannot resolve.
- Collaborate with Global IT leadership to enhance company operations and strategic initiatives by building and maintaining a reliable network infrastructure, integrating user needs into development plans, and providing comprehensive technical and user support.
- Achieve financial goals by forecasting IT needs, preparing annual budgets (both capital and operational), and ensuring cost-effective expenditures.
- Manage the procure-to-pay process for North American IT, including requisitioning, obtaining approvals, and ensuring timely processing of invoices and payments.
QUALIFICATIONS
EDUCATION
- Bachelor's degree in a Management Information Systems or Information Systems related field, along with continuous education and/or relevant experience.
- Completion of SAP technical or process training in at least one functional area, such as FICO, with additional exposure to other SAP modules being advantageous.
- Experience in implementation and migration is desirable.
- Familiarity with SAP S4/HANA is preferred.
EXPERIENCE
- Over 5 years of experience managing diverse IT systems.
- Proficient knowledge of Microsoft network systems and applications.
- Understanding of basic business terminology and practices.
- Proven success in team management and leadership.
- Experience in building and managing supplier relationships.
- Excellent communication skills, capable of directing teams and engaging with management.
- An entrepreneurial mindset with a strong desire to lead both the business and technical aspects of the IT department.
- A commitment to quality and customer service, with a focus on meeting deadlines and resolving complex technical challenges.
- 3 to 5 years of recent full-time experience as an SAP analyst/configurator or related SAP business experience, with knowledge of business process designs being a plus.
- Experience in SAP project implementation as a developer, integration expert, or support analyst is preferred.
- Prior experience with SAP S4/HANA is a plus.
WORKING CONDITIONS
Work Environment:
- Support core business hours, typically 40 hours per week, with potential additional hours required during evenings, weekends, or holidays due to emergencies or project needs.
- Hybrid work arrangement.
Tools and Equipment:
- Refer to qualifications section.
Travel Requirements:
- Minimal travel is expected.
Physical & Mental Demands:
- This position requires strong communication skills, both verbal and written; the ability to analyze complex issues and develop effective solutions; the capacity to work well with a diverse group of individuals; and a high level of professionalism.
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