Registration Operations Lead

2 days ago


Phoenix, Arizona, United States HonorHealth Full time
Job Summary

Serve as a working operations lead for staff, providing guidance and support to ensure seamless patient access processes. Act as a subject matter expert on ADT system, Medicaid, self-pay accounts, and Insurance benefits. Collaborate with Patient Access representatives, Supervisors, and Directors to drive departmental goals and objectives.

Key Responsibilities
  • Oversee shift-to-shift responsibilities of registration staff, preparing schedules and managing sick calls as needed.
  • Prepare and complete reports as assigned, analyzing data to inform process improvements.
  • Develop and maintain ongoing department training programs, collaborating with Patient Access Supervisor and trainers.
  • Stay current with knowledge on HIPAA, Federal regulations, state regulations, hospital policy, and reimbursement criteria.
  • Participate in process improvement activities, identifying areas for enhancement and implementing changes to drive efficiency and effectiveness.
About HonorHealth

HonorHealth is a nonprofit healthcare system serving a population of five million people in the greater Phoenix metropolitan area. Our comprehensive network encompasses six acute-care hospitals, an extensive medical group, and a range of community services. We strive to go beyond the expectations of a traditional healthcare system to improve the health and well-being of our communities.

Qualifications
  • High School Diploma or GED required.
  • 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service required.
Work Environment

Deer Valley Med Center, Registration Admitting Department. Thursday-Saturday every other Wednesday, 4pm-2:30am. 03 - Nights shift. Regular Full-Time position.



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