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Patient Access Operations Lead

2 months ago

Phoenix, Arizona, United States HonorHealth Full time
Overview

HonorHealth Patient Access Operations Lead

Schedule: Thursday-Saturday every other Wednesday 4pm-2:30am

Incentive: $1500 New Hire Bonus Available

Are you looking to contribute to a meaningful mission? At HonorHealth, you will join a dedicated team focused on delivering a comprehensive care experience for our patients. You will have the chance to make a significant impact through various initiatives and extensive training and development opportunities.

HonorHealth provides a wide range of benefits for both full-time and part-time employees, aimed at supporting you and your family in leading fulfilling lives. To learn more about our offerings, please visit our website.

Join us in our commitment to exceed expectations and revolutionize healthcare.

As one of Arizona's largest nonprofit healthcare organizations, HonorHealth serves a diverse population of five million in the greater Phoenix area. Our extensive network includes six acute-care hospitals, a broad medical group offering primary, specialty, and urgent care services, a cancer care network, outpatient surgical centers, clinical research, medical education, a foundation, an accountable care organization, and community services. With nearly 14,000 team members, 3,700 affiliated providers, and numerous volunteers, HonorHealth is dedicated to enhancing the health and well-being of communities throughout Arizona.

Responsibilities

Position Summary
Acts as a working operations lead for the registration team. Serves as a key resource for inquiries related to the ADT system, Medicaid, self-pay accounts, and insurance benefits. Functions as a liaison among Patient Access representatives, Supervisors, and Directors. Provides expertise in patient access processes within the ADT system and other relevant systems utilized by Patient Access staff; executes all necessary tasks to fulfill departmental operational requirements and objectives. Engages in identifying opportunities for process enhancements and contributes to the development of improved procedures within the revenue cycle.
  • Supervises the daily responsibilities of the registration personnel. Develops the departmental schedule, manages sick leave notifications, and adjusts the schedule as necessary. Acts as a resource for staff regarding all relevant software applications. Assures operational efficiency by performing necessary tasks in the Admitting Department.
  • Completes assigned reporting tasks.
  • Facilitates the training of departmental staff, collaborating with Market trainers to ensure ongoing education within the department.
  • Conducts registrations to maintain proficiency in system requirements and usability.
  • Remains informed about HIPAA, federal and state regulations, hospital policies, and reimbursement criteria. Participates in departmental meetings to enhance interdepartmental communication.
  • Attends payer in-services (as assigned) and departmental meetings to improve communication and public relations skills. Engages in process improvement initiatives.
Qualifications

Education:
High School Diploma or GED Required

Experience:
Minimum of 2 years in registration, financial counseling, or patient account collections, with a strong emphasis on customer service Required.