Patient Access Operations Lead
5 days ago
HonorHealth Patient Access Operations Lead
Schedule: Thursday-Saturday every other Wednesday 4pm-2:30am
Incentive: $1500 New Hire Bonus Available
Are you looking to contribute to a meaningful mission? At HonorHealth, you will join a dedicated team focused on delivering a comprehensive care experience for our patients. You will have the chance to make a significant impact through various initiatives and extensive training and development opportunities.
HonorHealth provides a wide-ranging benefits package for both full-time and part-time employees, aimed at supporting you and your family in leading fulfilling lives. For more information, please visit our website.
Join us in our commitment to exceed expectations and revolutionize healthcare.
HonorHealth stands as one of Arizona's largest nonprofit healthcare organizations, catering to a population of five million in the greater Phoenix area. Our extensive network includes six acute-care hospitals, a broad medical group offering primary, specialty, and urgent care services, a cancer care network, outpatient surgical centers, clinical research, medical education, a foundation, an accountable care organization, community services, and more. With nearly 14,000 team members, 3,700 affiliated providers, and numerous volunteers, HonorHealth is dedicated to delivering high-quality care and enhancing the health and well-being of communities throughout Arizona.
Responsibilities
Position Summary
Acts as a working operations lead for the registration team. Serves as a key resource for inquiries related to the ADT system, Medicaid, self-pay accounts, and insurance benefits. Functions as a liaison among Patient Access representatives, Supervisors, and Directors. Acts as a subject matter expert in patient access processes within the ADT system and other relevant systems utilized by Patient Access staff; performs all necessary tasks to fulfill departmental operational requirements and objectives. Engages in identifying opportunities for process enhancements and contributes to the development of improved procedures within the revenue cycle.
- Supervises the daily responsibilities of the registration personnel. Prepares departmental schedules, manages sick calls, and adjusts schedules as necessary. Acts as a resource for staff regarding all relevant software applications. Assures operational efficiency by covering various roles within the Admitting Department as needed.
- Completes assigned reporting tasks.
- Assists in training department personnel and collaborates with Market trainers to ensure ongoing educational support within the department.
- Conducts registrations to maintain proficiency in system requirements and usability.
- Stays informed about HIPAA, federal regulations, state regulations, hospital policies, and reimbursement criteria. Participates in departmental meetings to enhance interdepartmental communication.
- Attends payer in-services (as assigned) and departmental meetings to improve communication and public relations skills. Engages in process improvement initiatives.
Education:
High School Diploma or GED Required
Experience:
Minimum of 2 years in registration, financial counseling, or patient account collections, with a strong emphasis on customer service Required.
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