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Patient Registration Specialist

2 months ago

Phoenix, Arizona, United States Center for Orthopedic and Research Excel Full time
Job Overview

At Center for Orthopedic and Research Excel, we prioritize your well-being to ensure seamless operations. Our comprehensive benefits package includes:

  • Competitive Health & Welfare Benefits
  • Monthly stipend for ancillary benefits
  • Health Savings Account with qualifying plans and company match
  • 401k plan with company match after six months of service (includes part-time employees)
  • 24/7 Employee Assistance Program for support
  • Employee Appreciation Days
  • Wellness Events for employees

Required Qualifications

  • High school diploma or equivalent is mandatory.
  • Knowledge of Medicare, Medicaid, and other government payor guidelines.
  • Understanding of benefits, including deductibles and copays, and ability to calculate estimates based on payor contracts.
  • Prior experience in patient registration within a medical office or healthcare facility.

Key Responsibilities

  • Verify patient demographic, insurance, and financial details upon receiving surgery booking information.
  • Confirm patient type and procedure details to accurately obtain authorizations and pre-register patients.
  • Ensure correct insurance order based on coordination of benefits rules.
  • Collect and input necessary data for state reporting and compliance.
  • Document all relevant information regarding benefits and patient responsibilities accurately.
  • Investigate discrepancies in patient information promptly.
  • Notify relevant personnel of any concerns regarding benefits or authorizations.
  • Review insurance policies and notify scheduling offices of non-covered procedures.
  • Maintain proactive communication with patients regarding financial responsibilities.
  • Ensure compliance with hospital guidelines for out-of-network payors.
  • Gather and document patient requests for Living Wills/Advance Directives.
  • Complete necessary questionnaires for Medicare when applicable.
  • Collect patient payments upon admission and obtain required signatures.
  • Prepare patient wristbands and labels for pre-operative procedures.
  • Maintain accounts receivable metrics within established targets.
  • Collaborate with healthcare team members to discuss patient information appropriately.
  • Engage with patients, families, and colleagues in a professional manner to foster a positive environment.
  • Understand and meet departmental performance metrics and key performance indicators.