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Chief Patient Registration Specialist

2 months ago

Phoenix, Arizona, United States Phoenix Children's Hospital Full time
Position Overview

Department: Patient Access Services

Category: Healthcare Administration

Location: Phoenix

Employee Type: Full-Time

Role Summary

The Senior Patient Access Coordinator is responsible for the seamless and organized registration of patients. This pivotal role ensures that patients have a positive experience while navigating the healthcare system. Acts as a key liaison for individuals receiving both professional and hospital services at Phoenix Children's Hospital. Takes on a leadership role within the department, facilitating the communication of operational policies and procedures to the Patient Access team.

Key Responsibilities

  1. Demonstrates a comprehensive understanding of the responsibilities of a Patient Access Coordinator. Provides coverage for staff as needed and performs all necessary functions of the role.
  2. Possesses in-depth knowledge of the front-end registration systems and collaborates with IT to ensure accurate and efficient use of these systems, implementing updates as required.
  3. Conducts training sessions for staff to ensure a thorough understanding of the registration process, insurance verification, and treatment authorization requirements. Ensures staff are well-oriented to their job expectations to fulfill their roles effectively.
  4. Offers constructive feedback regarding employee performance to the Supervisor of Admitting, aiding in the annual performance review process and necessary corrective actions.
  5. Addresses and resolves issues with both internal and external clients, engaging other supervisors and department managers as needed.
  6. Maintains positive relationships with patients, insurance providers, government agencies, clinical staff, colleagues, and management to foster teamwork and uphold a positive public image for the organization.
  7. Acts as a leader in managing quality and productivity initiatives.
  8. Keeps abreast of payer information to ensure accurate billing and compliance with all relevant laws and agreements.
  9. Participates in various educational programs to maintain and enhance skills and competencies.
  10. Performs additional job-related duties as assigned.
Phoenix Children's Mission, Vision, & Values

Mission
To foster hope, healing, and exceptional healthcare for children and their families.
Vision
Phoenix Children's aims to be the premier pediatric health system in the Southwest, recognized nationally for outstanding care, innovative research, and advanced medical education.

We achieve this vision by:
  • Providing comprehensive care across all ages, communities, and specialties
  • Investing in innovative research, including new treatments and technologies
  • Enhancing education and training to develop future clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We prioritize children and families in all our endeavors
  • We deliver exceptional care consistently
  • We collaborate with colleagues and communities to enhance our impact
  • We set the standards for pediatric healthcare today and innovate for the future
  • We are committed to making high-quality care accessible and affordable